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  • Posted: Mar 4, 2025
    Deadline: Not specified
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  • Founded in Australia in 1945, CHEP is a leading provider of pallet and container pooling services for the Aerospace, Automotive, Chemical, Consumer Goods, Fresh Food and Manufacturing industries. CHEP provides equipment pooling which is the shared use of high quality standard pallets and containers by multiple customers. Pooling is a strateg...
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    TEMS Administrator - FTC

    Responsibilities include:

    • General administration and customer account processing and reconciliations (query resolution process), inclusive of Debit Authorisations, THAAs
    • Processing of customer transfer hire notes
    • Reconciliation of accounts and controlling of equipment
    • Manage 1-4-1 Exchanges
    • Conducting Daily/Weekly/Monthly/Quarterly stock counts
    • Conducting health checks and providing feedback to the relevant clients and staff (if applicable)
    • Investigation and resolving credit equipment balances
    • Investigation and resolving suspended movements
    • Investigate and resolve queries from the customers supply chain partners
    • Ordering of stock
    • Arranging transport – Sending transport schedule daily to logistics
    • Weekly/Monthly Reporting – Customer & Internal Reporting
    • Logging Collection / Return orders when needed.
    • Regular plant sweeps to identify misuse of CHEP equipment
    • Equipment quality check – Reporting damages
    • Demand planning vs Forecast and Collection
    • Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.
    • Identification of new conversion opportunities to increase CHEP overall integration into customer supply chain
    • Compiling and Presenting Key Performance Indicator reporting for customer and internal management
    • Log necessary escalations to the business via Sales Force
    • Logging of necessary activities and Service Requests in Sales Force
    • Any adhoc tasks as requested by management

    Operational duties: (If Applicable)

    • Forklift duties
    • Loading and offloading of vehicles when required
    • Assembling bins and prepping them for production
    • Any other ADHOC requirements per site as per agreed SLA for example: packaging specification updates, additional reporting, etc

    Measures

    • Customer Satisfaction
    • Improvements suggested and implemented
    • Maintaining service level as per agreed SLA
    • Reduction in Losses/Compensations
    • RHP
    • FTR
    • EMS

    Scope

    • Complete Equipment Management Solution for the customer

    Authority/ Decision Making

    • Decisions supporting the resolution of customer queries and investigations
    • Authority to make recommendations to customers
    • Financial and transactional approvals as per global authorisation matrix

    Challenges

    • Ability to function autonomously with limited access to immediate manager.
    • Resolving difficult and complex queries
    • Dealing with difficult customers
    • Delivering high quality customer service at all times
    • Exceeding customer expectations
    • Managing and delivering on agreed SLA’s

    Qualifications

    • Matric + Diploma Essential.
    • Preferably studying towards a business degree.
    • Manual Drivers Licence
    • Forklift Licence an advantage

    Experience

    • 3-5 years Accounts & Reconciliation
    • 3 years Customer Service
    • 1-2 years CHEP customer support

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to CHEP on brambles.wd5.myworkdayjobs.com to apply

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