Internship Programme 2027: Technical Support at Optimi Learning

Job Description

• Optimi is looking for a detail-oriented and analytical individual to join our team as a Technical Support Assistant. The ideal candidate should have strong problem-solving abilities, excellent communication skills, and a willingness to learn within a dynamic technology environment. This opportunity will also entail completing an accredited qualification over the period of 12 months.

REQUIREMENTS

• Grade 12.
• Bachelor’s degree or final year in IT, Engineering and/or related field.
• Excellent verbal and written communication skills.
• Must be detail-orientated and analytical.
• Must not have previously participated in an internship programme.

DUTIES

• Diagnose system related problems and where necessary escalate the problem to the relevant system providers.
• Support departments with system-related queries.
• Provide ongoing support on project solutions to operational teams.
• Work closely with the business analysts, devops team and developers to ensure the efficient resolution of problems.
• Identify areas for project requirements to address ongoing issues.
• Identify areas for upskilling of operational teams to handle support queries, training of champions and automating resolutions.
• Provide general reporting on trends and productivity.
• Assist with report creation, interpretation and, where necessary, restructuring of data.
• Prioritize tasks.
• Apply a systematic approach to problem solving.
• Coordinate the required resources in the respective team to resolve issues effectively.