Service Desk Technical Administrator at Hire Resolve

Job Description

• An established business is seeking a highly organised, proactive and detail-oriented Service Desk Technical Administrator to join its Technical Department in Johannesburg.
• The successful candidate will be responsible for coordinating service requests from initial client enquiry through to technician scheduling, job completion and invoicing. This is a fast-paced role requiring excellent administrative skills, strong communication, consistent follow-up and the ability to manage multiple priorities simultaneously.
• The ideal candidate must be comfortable coordinating technicians, communicating with clients, tracking spare parts and maintaining accurate service records to ensure efficient service delivery.

Key Responsibilities

• Manage incoming service requests, emails and service tickets.
• Communicate with clients regarding service requirements, quotations, technician bookings and completion dates.
• Prepare quotations for labour, spare parts and technical services.
• Coordinate and schedule technicians based on urgency, location, availability and required skills.
• Maintain accurate and up-to-date service bookings, job statuses and records on the service management system.
• Monitor outstanding service calls and follow up on pending approvals, information and actions.
• Check completed technician job sheets for accuracy and completeness.
• Prepare job documentation for invoicing and ensure completed work is invoiced timeously.
• Track spare parts, back orders and expected delivery dates in collaboration with Logistics and suppliers.
• Keep clients and technicians informed of scheduling changes, delays and parts availability.
• Assist with technical reports, installation documentation, insurance claims and technical queries.
• Maintain technician travel records, expense claims and supporting documentation.
• Maintain the national technical register and assist with daily and monthly reporting.

Minimum Requirements

• Previous experience in service desk administration, technical administration, service coordination or a similar role.
• Experience working in a fast-paced service or technical environment.
• Strong administrative, organisational and coordination skills.
• Excellent written and verbal communication skills.
• Ability to communicate professionally with clients, technicians, suppliers and internal departments.
• Strong attention to detail and accurate record-keeping.
• Excellent follow-up skills and the ability to take ownership of outstanding matters.
• Ability to multitask, prioritise urgent requests and work effectively under pressure.
• Ability to work independently while supporting a technical team.