Marketing and Product Development Assistant at Signature Cosmetics

Marketing Administration

• Assist the Marketing and Product Development department with daily requirements including but not limited to making telephone calls, sending, and replying to emails
• Escalate all telephone calls, emails to the relevant person or department as and when necessary
• Assist with requests including but not limited to briefing templates, feedback forms for China, sending parcels, general office admin, and ad hoc requests
• Respond to all customer complaints and escalate concerns as and when required
• Ensure that the full reporting procedure for product complaints is adhered to
• Perform required administrative duties including but not limited to filing, invoice payment preparation, minute taking, and preparing presentation material for meetings
• Assist with the identification, sourcing and procurement of Branded and promotional items locally, obtain approval for quotations received, and place orders with approved suppliers.
• Maintain a neat, accurate and up to date file per customer including but not limited to product briefings, approvals, and signed off artwork.
• Maintain the Website with accurate, approved content
• Provide input to the Yearly calendar for CSI and Campaigns
• Provide end to end support for in-house projects that the line manager requires assistance with including but not limited to developing designs on Canva for special in-house occasions and events.
• Ensure that all matters arising in the absence of the line manager are addressed or escalated as and when necessary
• Assist with and schedule social media and online content as per manager instructions
• Prepare and arrange content shoots when required as per approved annual calendar
• Provide input on projects, processes, and or marketing ideas for new products or any other innovation identified.
• Attend meetings as and when requested by line manager.

Product Development Administration

• Maintain updated customer files including Product Files and Quality Control documents and ensure that these are submitted to Quality Control prior to the delivery of the final product
• Assist with the preparation of seasonal trend and innovation presentations and ensure they are updated as requested
• Ensure that the Product Sample Room is maintained according to standards and that the visual display is aesthetically pleasing
• Maintain all samples according to the required standards and ensure stock management is adhered to
• Ensure brand guidelines are adhered to in all documents, presentations, and communications
• Conduct research and present findings as and when required
• Maintain data base of all PP (Pre-Production) samples and internal product code updates
• Provide detail of briefs for New Product development in terms of colour and packaging as and when required
• Provide additional assistance to customers by editing and timeously forwarding required accurate product information
• Prepare product feedback forms and the required samples for line manager approval prior to sending out for testing
• Test product samples and provide feedback as per feedback form.
• Assist Line manager with loading product onto the system and updating barcodes as required by line manager.

General Office Administration

• Assist general office admin, and ad hoc requests
• Update department files with product sign offs, art works and other related filing
• Schedule meetings for department as and when required
• Maintain grocery orders and keep the order book up to date
• Co-Ordinate the ordering, collection and distribution of the monthly staff allocations.
• Perform general reception duties and welcome visitors to the building as and when required.
• Draft minutes of meetings as and when required.

Requirements 

• Grade 12 or equivalent qualification required
• Certificates in Marketing, Design, Packaging, Cosmetics, Office Administration will be an advantage
• One year admin assistant within a marketing or product development environment is required
• Previous working experience within the cosmetics or beauty industry is a requirements
• Experience with updating websites an advantage
• Computer and system proficiency in MS Office, Paid Media, Google Analytics, design software is required