Marketing Consultant (Senior) at Discovery Limited

Key purpose

• As a Senior Marketing Consultant, you will partner with product, risk, fraud, servicing and distribution teams to develop and deliver integrated, strategically aligned marketing and communication solutions.

This role focuses on:

• Driving clear, trusted and compliant fraud and account security communication to clients
• Supporting product marketing initiatives for security features and enhancements
• Managing and growing the broker (intermediary) portfolio, ensuring effective engagement and communication
• You will translate complex and often technical subject matter into clear, client-friendly communication, while ensuring delivery is on time, within budget and aligned to business objectives. 

Furthermore, you will provide support to the product owners on a range of marketing activities through the broker distribution channel.

Areas of responsibility may include but are not limited to

• Fraud & security communication: Create clear, compliant communication to educate clients, build trust, and support the rollout of fraud prevention and account security features.
• Broker portfolio management: Manage and grow the broker channel through effective communication, engagement, and partnership with distribution teams.
• Campaign delivery: Lead end-to-end marketing campaigns across channels, ensuring alignment, consistency, and delivery against objectives.
• Stakeholder management: Partner closely with product, fraud, risk, servicing, and sales teams, delivering marketing solutions and campaigns.
• Performance and optimisation: Track, report, and optimise campaign performance using insights to improve engagement and outcomes.

Competencies

Knowledge

• Understanding of different Discovery audiences, products and business processes is beneficial.
• Strong understanding of marketing across digital and direct channels
• Understanding of financial services, banking products, and ideally fraud/security environments
• Agency experience, either from working within an agency or collaborating – especially in advertising, media, and design.

Skills

• Communicate well in English – with strong writing and verbal communication skills
• Convert technical information into audience appropriate communication
• Critically evaluate communication elements
• Influence and persuade people to get things done
• Strong time and project management skills
• Multitask on different projects
• Present and sell ideas
• Keen negotiator
• Make decisions under pressure
• Solve complex problems
• Build trusted partnerships

Attributes

• Strong attention to detail
• Solution orientated and can think outside of the box
• Dynamic and energetic; flexible and adaptable
• Action orientated, tenacious and persistent, with a natural inclination to work hard
• Take Initiative, a self-starter who can work independently, but also collaborate well
• Work calmly under pressure and provide answers and direction to others
• People and relationship focused and seen as a trusted adviser by clients
• Confident and resilient; passionate, and empathetic.
• Question processes, strategy and outputs
• Diplomatic and sociable.

Education and experience

• Minimum 3-year undergraduate degree or diploma
• At least 5 years of experience in relevant fields (marketing, digital marketing, campaign management, communications)
• Experience in content marketing, product sales, rewards programmes, and client engagement would be advantageous.
• Experience working in financial services or regulated environments is advantageous
• Experience working with intermediary/broker channels is advantageous
• Experience translating technical concepts (e.g. risk, security, product features) into client-friendly communication