Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $18 billion and approximately 55,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient ...
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Receiving medical information enquiries through various communication channels and documenting them in the appropriate database
Triaging and responding to the medical enquiries using client approved resources
Identifying, capturing, reporting, and following up on adverse events and product complaints in compliance with established timelines and organizational, client and regulatory guidelines
Maintaining and demonstrating advanced knowledge of project and corporate policies and procedures
Attending team and client meetings
Performing assigned peer quality reviews
Performing other ad-hoc activities according to PPD and client procedures
Education
A degree in a medical related field or life science degree e.g. Medicine, Pharmacy, Dentistry, Biology.
Fluency in German verbal and written.
Great communication skills in English
Knowledge, Skills, Abilities
Capability to efficiently use computer systems (hardware and software)
Organizational and time management skills
Attention to detail.
Customer service oriented - compassionate, empathetic, patient
Ability to work independently as well as part of a team
Ability to maintain a positive and professional manner in challenging circumstances.
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