Medical Sales Representative at CLS Human Capital Specialists

Job Purpose:

• Responsible for generating leads and sales, managing and maintaining the customers and increasing revenue from existing customers, and providing ongoing operational support to the sales team.

Minimum Requirements:

Education

•  Matric Certificate (essential)
•  Relevant Diploma or Certificate (desirable)

Skills and Knowledge:

•  3- 5 years experience in sales
•  Working on/with Windows or IOS
•  IT Systems
•  Client Relationship Management
•  CRM systems
•  Presentation skills
•  Understanding medical devices/audiology is desirable
•  Strong administration skills

Experience:

•  Sales
•  Customer Service
•  Firmware
•  Software
•  Cold Calling
•  Compiling Proposals
•  Working within a digital environment
•  CRM Systems

Key Performance Areas, Weights, and Objectives

Revenue Generation and Sales

•  Generate new business and new accounts against targets.
•  Upsell and cross-sell existing business.
•  Source and sign new clients nationally and internationally.
•  Convert sales leads within a reasonable time and in line with sales targets.
•  Work within pricing guidelines provided by Marketing.
•  Prepare and control budgets/forecast/sales pipeline.
•  Prepare an appropriate sales approach for different audiences, including presentations and discussions.
•  Prepare quotes and invoices on time and accurately.
•  Prepare proposals and presentations on time and accurately.
•  Monitor the conversion process with adequate communication and feedback to potential clients.
•  Secure reliable business insights relevant to new business opportunities and provide feedback at weekly sales meetings.
•  Attend conferences and events to source new business

Client Relationship Management

•  Conduct regular customer check-ins to maintain good relationships.
•  Manage customer expectations.
•  Monitor after-sales services and support.
•  Ensure appropriate handover to relevant stakeholders after a successful sale.
•  Act as a product specialist on relevant products,
•  Provide training on various products and procedures for current clients.
•  Develop an understanding of customer requirements.
•  Communicate proactively and efficiently with customers.

Reporting and Communication

•  Ensure complete, accurate, and punctual reporting to management on sales targets, budgets, conversion ratios, and other relevant reporting requirements.
•  Communicate proactively with the team lead.
•  Communicate efficiently and proactively with relevant stakeholders, including Slack and email communication channels.

Team Management

•  Continuously provide team members with relevant market and product-related information.
•  Understand all products available in the company's offering.
•  Provide ongoing operational support.
•  Manage and monitor individual and team targets and strategies.
•  Ensure that the approvals process is effective.