Medical Underwriter at Sanlam Group

What will you do?

• This is a specialist position that reports directly to Head of Underwriting. The role is accountable for the assessment and execution of a compliant and effective medical underwriting function in telephonic support of mainly sales from a medical underwriting perspective, but it includes support to claims and service functions.  

Key responsibilities include:

• Assess and execute medical underwriting to support:
• Telephonic support for sales (main function)
• Review of referred underwriting quotes;
• Facilitating communication of medical declines to clients; 
• QC/QA referrals
• Client policy amendments with underwriting changes/impact (Servicing)
• Claims process 

What will make you successful in this role?

Qualification & experience:

• Grade 12 or preferably business or commerce degree/diploma
• Experience in financial distribution services/sales/call centre environment
• Experience in processing of new business in a life insurance 
• 2-3 years underwriting experience
• Nursing or medical background experience 

Knowledge and skills:

IT:

• MS: Office (Excel, Word, PP, Outlook)
• MIS

Business:

• Financial services industry knowledge 
• Financial services product knowledge
• Relevant regulatory legislation and compliance knowledge 
• Policy contracts governances, clauses, cover
• Underwriting processes and guiding principles (advanced) 
• Medical/health assessment indicators and metrics
• Call Centre and sales processes
• Quality and Risk monitoring processes

Personal attributes:

• Cultivates Innovation
• Client Focus
• Drives Results
• Collaborates
• Flexibility and Adaptability
• Decision quality
• Communicates effectively
• Financial Acumen
• Plans and align

Qualification and Experience

• More than 5 years underwriting experience. Underwriting limit R1.5 million
• Knowledge and Skills
• Profitable Underwriting
• Client service (complaints/queries/ investigations/advice)
• Coaching, training and quality management
• Reporting and adhoc meetings

Personal Attributes

• Manages complexity - Contributing independently
• Persuades - Contributing independently
• Action orientated - Contributing independently
• Business insight - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently