Meeting and Events Coordinator (Cape Town) at JLL

Role Purpose

• JLL is currently searching for a confident and ambitious Meeting and Events Coordinator who is reporting to the Facilities Manager. Working as part of the overall Facilities Team, this role will be responsible for the coordination of Meeting and Events across a campus or region in conjunction with the Meeting, Events & Food Services Manager.

What this job involves

Overall responsibilities include:

• Support and leadership of onsite meeting and events teams
• Ensure Outlook booking systems are up to date
• Coordination of event set ups with meeting and events teams
• Coordination of meeting and event requests with meeting and events teams ensuring requests are completed in a timely manner
• Coordination of local employee experience activations and events
• Ensuring out of hours meeting and events are coordinated efficiently and effectively
• Ensuring general condition of meeting rooms meets agreed standards
• Ensuring service excellence across campus or region
• Coordination of service support such as Technicians, Janitorial and Security Teams
• Coordination of Logistics Team to ensure rooms are correctly configured
• Ensuring new processes and standards are implemented across sites in conjunction with Program Manager
• Operational oversight of campus or region, linking with Program Manager for implementation of global or regional practices and standards
• Acting as point of escalation for issues, feeding back to Program Manager where required
• Ensuring compliance with EHS requirements and standards for all meeting and event activities
• Convey relevant feedback to Line Manager and Program Manager when appropriate
• Managing meeting room furniture and equipment, making recommendations for improvements
• Set up and maintain relationships with local external catering providers
• Liaising with Amazon Global Events and Meetings (GEMS) where onsite meetings and events cannot be accommodated
• All other tasks and duties as required

Key Performance Indicators

• Previous experience working within a high-profile corporate environment
• Previous hospitality experience is desirable
• Facilities Management exposure would be beneficial
• Fluency in English and local language
• Proficient knowledge of Microsoft Office Pack
• Very high attention to detail
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal
• Ability to maintain professionalism at all times and be an ambassador of the team
• Be an excellent team player with the want to go above and beyond for each other