Merit Desktop Investigator at MiWay Insurance Limited

What will you do?
The position will include, but is not limited to, validation of all incidents/claims with high & medium merit indicator, which may include interviewing witnesses, SAPS officials, towing operators, finalizing of reports and administration, liaising with service providers. Handling of admin and/or call requests from outlying investigators. Handling and resolving all queries and problems from any service providers and/or clients on an outlying investigator claim.

What will make you successful in this role?
Minimum Qualification Required

• Grade 12/Standard 10/NQF 4 
• FAIS accreditation or a FAIS recognized qualification will be highly beneficial
• Minimum 3 years claims experience on vehicle accidents
• Minimum 3 years in the STI (Short Term Insurance) environment
• Valid Driver’s Licence 

Competencies Required

• Presentable and well groomed
• Well-spoken in English, Afrikaans and a 3rd language will be beneficial
• Honesty
• Energy
• Integrity
• Open and friendly
• Initiative

Deliverable include

• Urgency
• Organised 
• Self-disciplined 
• Self-motivated
• Excellent administration skills
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Think out of the box mentality
• Ability to work independently in a team environment
• Excellent interpersonal and communication skills (verbal & written)
• Computer literate 
• Takes ownership and responsibility
• Enthusiastic and passionate about the job and the company
• Preference will be given to suitably qualified EE candidates
• No pending disciplinary conduct pending 

Knowledge and Skills

• Claims administration
• Claims settlements of a complex nature
• Payment approval and rejections
• Operate within claims guidelines and compliance
• Coach and mentor less experienced short term claims clerks

Closing Date : 22 April 2022