Merit Investigations Team Manager at MiWay Insurance Limited

What will you do?

• Up for a new challenge, feel you can make a difference? The Claims Department is looking for an enthusiastic individual who would like to join the Claims Investigations Department in 2023 as a Merit Investigations Team Manager.

What will make you successful in this role?

• Grade 12/Standard 10/NQF 4 

Minimum Experience

• Minimum 5 years short-term insurance experience
• Minimum 3 years Claims investigations experience
• Supervisory/Management experience
• Solid understanding of TIA and MIA claims system and claims procedures: inclusive of claims, investigations and legal department processes

Competencies Required

• Must be highly proficient in dealing with clients at all levels
• Comprehensive knowledge of legal liability and state regulations
• Thorough knowledge of claims investigation techniques 
• Excellent written and verbal communication skills
• Attention to detail 
• Supervisory skills 
• Self-motivated, inspire others 
• Motivation and desire to excel
• Problem solving skills and solution oriented 
• Flexibility
• Ability to multi-task and cope with pressure 
• Performance management experience
• Commitment to personal and team goals
• Professionalism
• Ability to apply business rules and processes
• Good interviewing skills
• Provide technical guidance to team members

Knowledge and Skills

• Drive leads and service targets
• Coaching, quality and compliance
• Reporting and communication
• Management of employees

Personal Attributes

• Decision quality - Contributing independently
• Interpersonal savvy - Contributing independently
• Plans and aligns - Contributing independently
• Directs work - Contributing independently