Jobs at Absa

Providing application support to business users and other stakeholders in the organization.
Maintaining correct and current application documentation and making it available to application users.
Ensuring that impact to business operations because of upgrades and maintenance activities is minimized.
Overseeing application implementation and configuration, patches, upgrades and maintenance, and ensuring that application performance meets agreed SLAs and OLAs.

Job Description
Delivery & Support

• Manage and provide support for software and applications as per the service level agreement.
• Manage Office 365 and monitor Office 365 service health
• Evaluate Office 365 capabilities and make recommendations for leveraging new features
• Keep up with industry knowledge of Microsoft Office 365, concepts, best practices
• Microsoft Teams administration and creating a deployment strategy
• Assist with the migration of data into Office 365
• Maintain a highly secure Office 365 system through proper configuration
• Work closely with Information Security to establish Office 365 access monitoring
• Troubleshoot Office 365 issues including connectivity and mobility
• Office 365 user administration, including the removal of user accounts, management of service requests, file sharing and permissions, group policies, etc.
• On-going analysis of current Office 365 security features
• Serve as a knowledge expert on Office 365 applications, advising on best practices of use and third-party integrations
• Assist in the architecture of and administration of security policies encompassing all Office 365 and Azure services
• Administer Microsoft Intune/Microsoft Endpoint Manager
• Define and build Office 365 administrative procedures
• Recommend and implement governance techniques
• Manage Office 365 Pro Plus deployment groups and coordinate the release of the respective Office 365 Pro Plus updates to users
• Continually nurture our white-glove support culture in an Office 365 environment
• Champion the adoption of Office 365 services as appropriate for our business

Education And Experience Required

• 3-5 years of Office 365 and Microsoft Exchange administration experience
• Knowledge and support experience on AD and ADFS
• Knowledge and experience on working with Microsoft Teams or Skype for Business
• Experience with Azure AD and O365
• Knowledge of Authentication, Identity and Access Management (IAM), and Conditional Access Policies
• Solid understanding of Windows administration and PowerShell scripting
• Microsoft MCSE Certified
• ITIL V4 Certified

Knowledge & Skills:

• Results oriented
• Strong analytical and problem-solving skills
• Excellent written and oral communication skills