Jobs at Absa

Providing application support to business users and other stakeholders in the organization.
Maintaining correct and current application documentation and making it available to application users.
Ensuring that impact to business operations because of upgrades and maintenance activities is minimized.
Overseeing application implementation and configuration, patches, upgrades and maintenance, and ensuring that application performance meets agreed SLAs and OLAs.

Job Description
Delivery & Support

• Manage and provide support for software and applications as per the service level agreement.
• Manage Office 365 and monitor Office 365 service health
• Evaluate Office 365 capabilities and make recommendations for leveraging new features
• Keep up with industry knowledge of Microsoft Office 365, concepts, best practices
• Microsoft Teams administration and creating a deployment strategy
• Assist with the migration of data into Office 365
• Maintain a highly secure Office 365 system through proper configuration
• Work closely with Information Security to establish Office 365 access monitoring
• Troubleshoot Office 365 issues including connectivity and mobility
• Office 365 user administration, including the removal of user accounts, management of service requests, file sharing and permissions, group policies, etc.
• On-going analysis of current Office 365 security features
• Serve as a knowledge expert on Office 365 applications, advising on best practices of use and third-party integrations
• Assist in the architecture of and administration of security policies encompassing all Office 365 and Azure services
• Administer Microsoft Intune/Microsoft Endpoint Manager
• Define and build Office 365 administrative procedures
• Recommend and implement governance techniques
• Manage Office 365 Pro Plus deployment groups and coordinate the release of the respective Office 365 Pro Plus updates to users
• Continually nurture our white-glove support culture in an Office 365 environment
• Champion the adoption of Office 365 services as appropriate for our business

Education And Experience Required

• 3-5 years of Office 365 and Microsoft Exchange administration experience
• Knowledge and support experience on AD and ADFS
• Knowledge and experience on working with Microsoft Teams or Skype for Business
• Experience with Azure AD and O365
• Knowledge of Authentication, Identity and Access Management (IAM), and Conditional Access Policies
• Solid understanding of Windows administration and PowerShell scripting
• Microsoft MCSE Certified
• ITIL V4 Certified

Knowledge & Skills:

• Results oriented
• Strong analytical and problem-solving skills
• Excellent written and oral communication skills

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Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description
DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

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We are pleased to be bringing to the market this exciting role that will lead a team which will continue to build and work on our vast data assets to empower downstream consumers of data and management information, while ensuring that we stay on the cutting edge of data management best practice.

Essentially, we need a strong technical candidate (who speaks machine), while also wielding a distinctive aptitude in speaking human (stakeholder and team leadership). This will include developing a good understanding of how the business functions, identifying the data that enables the business to stay on course in its strategic journey and prioritizing work for the team accordingly.

While we have a healthy book of work and plenty of problems to intellectually challenge our newest team member, we maintain much-needed flexibility for analysts and leaders alike to take on projects that they identify in the business as well!

Job Description
KEY RESPONSIBILITIES:
Technical Leadership

• Engage with internal business and technical stakeholders to understand requirements and ensure objectives, priorities and key requirements are agreed and understood. Interpret data and identify issues, risks and opportunities and relay results and insights to business users.

• Provide risk, governance, compliance and broader regulatory reporting as required and contribute to these processes as a data expert

• Build analytics tools that utilize the data pipeline to reliably communicate key business metrics and insights to business stakeholders in a manner that leverages information design techniques to achieve high utilization levels by the business stakeholder community.

• Improve the quality and turnaround times of key deliverables through the automation of tasks through the use of appropriate tools / scripting technologies and debugging new /existing scripts and code

• Leverage best practice to build and continually improve on high quality data collection, transformation, storage, retrieval, storytelling and visualization. This includes keeping abreast with existing and emerging techniques and technologies in the data value-chain to identify key pivot points for the business.

• Understand the technical landscape and bank-wide architecture that is connected to or dependent on the business to effectively collaborate with teams embedding solutions that impact the Home Loans data value-chain.

Team and Stakeholder Leadership

• Build a high performance team environment through self-directed team members that continually build towards mastery and are aligned by the team’s purpose. Implementation of pragmatic team routines to achieve this (including regular check-ins, coaching, constructive feedback etc.).

• Plan, manage and monitor the implementation of team solutions, activities and processes to deliver on approved operational plans in an effective and efficient manner.

• Conduct peer reviews within the broader analytics community and contribute to the building of an analytics team capability in the use of data solutions

• Proactively partner with the data architecture and data science teams in applying relevant best practice to actively shape the data landscape in the business, with the aim of improving upstream and downstream data processes to support the business.
• Promote data literacy within the business stakeholder community by effectively communicating the business value of making data-led decisions, embedding technologies that enable the business stakeholder community to navigate the data landscape and refining team working routines that promote improving turnaround times on data-enabled business processes.
• Stay ahead of the curve on data science trends, tools and techniques to transition the team and the organization as required.

MINIMUM REQUIREMENTS:

• Bachelor (Honors) degree in Computer Science, Statistics, Mathematics, Engineering, Science or equivalent NQF level 8 qualification
• At least 8 years’ postgraduate work experience in a technology / digital / analytics role
• At least 3 years’ work experience in a similar role at management level
• Expert knowledge of data query tools: SAS, SQL, Spark
• Expert knowledge of data services, data discovery and visualization tools: DaaS, PowerBI
• Expert knowledge of data warehousing solutions and processes
   

WHAT’S ON OFFER:

• Autonomy: Flexibility in the book of work where you will be encouraged to find/develop passion projects in the business, alongside the challenging assignments that the team already has on the go
• Mastery: an environment that will stretch you in bringing your technical and team leadership toolkits to bear in advancing business priorities
• Purpose: in a world where assumptions about how the business operates have been upended, the team plays an active role in democratizing information and enabling the business to validate its learning
• Culture: a great environment where the team culture is in its next evolutionary step to build combination solutions that far surpass the sum of individual team member solutions

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The role will primarily focus on providing legal support and advice to the business generally including taking responsibility by providing specific advice and preparing responses to, inter alia, court documents, subpoenas, reckless lending complaints etc. To mitigate the legal risk implicit therein and provide advice in respect of certain legal work and legal administrative matters or other court documents/subpoenas/reckless lending complaints received Group-wide.

Duties will entail:

• Receive legal queries and complaints from group wide stakeholders (the various Business Units- Retail, Corporate & Business Banking etc.) and external bodies (NCR, Banking Ombudsman etc.) to record, respond to the queries or complaints.
• Categorise and evaluate queries and complaints in terms of complexity, urgency, risk and priority level.
• Preparing letters or responses to queries and complaints.
• Ensure the bank’s legal position is managed effectively in all situations in which disputes arise, at all times safeguarding Absa’s reputation.
• Attend necessary training sessions to ensure commerciality and continued legal professional development.
• Provide advice in respect of issues arising in respect of any court documents /reckless lending complaint etc.
• Ensure that an accurate and comprehensive database of information is precisely maintained, from which a variety of reports may be extracted.
• Identify, interpret and explain emerging trends, and where appropriate provide early warning of potential vulnerabilities.
• Liaise (written & verbal) with external parties, including hostile legal practitioners, various Court Officials, members of the South African Police Services, National Credit Regulator, South African Revenue Services, SA Reserve Bank, and a variety of other Regulatory bodies, in relation to any court orders/ reckless lending complaints.
• Communicate (written & verbal) with internal stakeholders and manage the on-going relationship, in respect of the physical production of documentation and preparing the necessary responses to any court document/ reckless lending complaint.
• Assist legal counsel in the feedback to stakeholders by regular interaction with the stakeholders in order to discuss legal developments and matters with them.
• Distil and communicate legal concepts in a simple, concise way that is easily understood by business stakeholders.
• Evaluate, manage and prioritise tasks in accordance with business need
• Extract information from the Litigation Management Tools to measure and report on legal activity levels and trends in respect of court documents /subpoenas/reckless credit complaints.

Education And Experience Required

• NQF Level 5: National Diploma or Higher Certificate
• ParaLegal Certification (Essential)
• Qualifications Required (Preferred)
• Additional courses in legal subjects or legal risk management (Preferred)
• LLB Degree (preferred)
• Four (4) years relevant paralegal experience preferably within a litigation environment.
• Exposure to a corporate environment, preferably within the banking industry.

Competencies:

• Ability to work as part of a team
• Very strong interpersonal skills, especially communication skills
• Well organized and efficient
• Excellent negotiating and influencing skills
• Excellent attention to detail
• Integrity and reliability
• Business awareness, prioritisation of risk and strong commercial focus
• Ability to take a commercial view within legal constraints
• Ability to manage a large (and often fluid) workload with effective prioritisation as well as deliver under pressure and at speed

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Our Converged Security Office prides itself in its unique structure that sees an integration and collaboration model between our Information Risk, Cyber, Resilience, Physical Security & Forensics teams to ensure effective risk management across all disciplines. It also carries the responsibility of owning, operationally supporting and maintaining specialist security services to safeguard the confidentiality, integrity and availability of infrastructure and information to our customers in order to meet industry and regulatory requirements and good practice.

You will develop tactical strategy and delivery plans, formulate associated practice/s and ensure operational implementation and adaption i.t.o. project management methodology, governance and delivery objectives.

Job Description
Client/Customer

• Provide advanced specialist advice and give input to the service delivery excellence practice optimisation
• Build and maintain stakeholder relationships for the purposes of expectation management, knowledge sharing and integration
• Develop and maintain relationships with relevant stakeholders that contributes to a culture of customer service excellence

Process

• Provide a sound administrative service and recommendations based on customer and client needs, current information and administrative trends
• Use the insights gained through business information reports to measure success and realign tactical strategy and objectives where appropriate
• Understand project management area of application in order to exhibit insight and use understanding to make applicable recommendations and improvements
• Define change control procedures and ensure the management of projects according to identified standards, controls and best operating practices
• Design, develop, implement and monitor area specific improvement programmes in service of system optimisation and best practice implementation
• Ensure the development and facilitation of clearly defined project plans in line with organisationally adopted project management methodology
• Provide management reporting for decision making, including project appraisal, evaluation and post-implementation analysis
• Identify and document expectations and requirements, ensuring project business cases and scopes are agreed, documented and approved
• Manage and monitor the availability of information for project management information tracking, status reporting and accuracy purposes
• Provide advanced specialist advice and support in the analysis, development and implementation of best practices across value chain(s)
• Obtain, analyse and report on practices related to a value chain function to identify initiatives that will improve performance and compliance
• Provide specialist advice to enable planning for delivery plans that puts a premium on simplicity, agility, innovation and incorporates the understanding of customer needs
• Identify and develop solutions for challenges in the relevant business area

Conduct

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards

Finance

• Provide advanced specialist advice to prevent and reduce financial wastage in the relevant business area

Learning and Growth

• Drive and participate in forums that positively contributes to functional knowledge improvement
• Provide advanced specialist advice and input with regards to change management initiatives within the area of specialisation

Education And Experience Required

• Bachelor`s Degrees and Advanced Diplomas in Business, Commerce and Management Studies
• 5 - 8 years’ experience in a similar environment, of which 2 - 3 years at management level
• Project Management Certification
• Project and Programme Management experience
• Experience in Stakeholder Management

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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To provide a solution orientated service to customers in Long Term (life) risk and give advice. To provide solutions for the client's long term insurance and financial planning needs by servicing customers on request and regularly reviewing the client's portfolio in order to build a sustainable client base.

Job Description

Virtual Adviser
To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Broker Support staff) via virtual channels

• Receive leads data provided by the Manager, Campaign Manager or set up by appointment campaign
• If it is a lead, make telephonic contact with the client to set up a meeting within the specified timeframes per the leads campaign agreement
• Based on the lead provided, assess the client's portfolio and identify possible gaps for which solutions can be formulated, prior to contacting the client
• Manage inbound calls, online and Virtual queries and requests from customers seeking advice on their Insurance needs
• Disclose all the relevant information to the client as required by the relevant legislative frameworks (e.g. FAIS Act) at the initial interaction; to enable the client to make a decision on whether or not to proceed with the transaction
• Follow all the steps in the designated client engagement process as specified by Absa Insurance and Financial Advisers
• Provide regular feedback to the Manager on actions taken to progress the lead
• Actioning and closing leads appropriately on identified systems as per provided guidelines
• Provide the correct campaign product information at all times during client interactions
• Meet conversion ratios through engaging with the required number of clients daily and providing the required number of customer solutions
• Manage the end to end application process

Customer service/retention action

• Make use of the Financial Needs Analysis tool (standardized format) provided to conduct a comprehensive risk evaluation for the client
• Obtain the client's consent to access his/her existing policy information by getting him/her to acknowledge through voice-logging or to sign the relevant documents in order to get a comprehensive view of the client's life assurance (long term insurance and investments) portfolio
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate solution(s) to address any gaps
• Generate and discuss the appropriate solution in writing (quotation) with the client, complete the necessary

Risk and Compliance

• Ensure that all Absa Group Compliance exams are completed timeously and the relevant pass mark achieved
• Ensure that all Regulatory and Absa Group Compliance requirements are met by following the campaign sales scripts during interactions with the client
• Report any non-compliance issues such as non-adherence to scripts to line management
• Comply with regulatory requirements in terms of FICA requirements

Personal Development

• Attend all the required training to attain accreditation to market the various products (product provider)
• Attend all the requisite internal training (i.e. Broker Academy, FAIS-related programs/courses)
• Attain the required FAIS credits in order to achieve Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
• Manage own career and personal development
• Ensure that all personal details such as street address, contact numbers etc are up to date on the Employee Self
• Service portal (ESS) by updating them on ESS on a regular basis.
• Comply with house rules
• Meet required adherence & absenteeism requirements
• Proactively minimize costs to the organization
• Work closely with other members of the unit to delivery outstanding performance
• Attend team buzz sessions and meetings and contribute fully, including suggestions for ways of improving customer service
• Support team by sharing knowledge & best practice

Education And Experience Required

• NQF level 4: Grade 12
• 120 FAIS credits at NQF Level 5 or an NQF Level equivalent B-degree in long Term Insurance or equivalent.

Preferred:

• 2 to 3 Years¡¦ experience in insurance industry
• CFP
• Higher certificate in Insurance
• RE 5 qualification obtained
• 120 credits at NQF Level 5 (Life)
• Membership of a professional association e.g. LUASA ( Life Underwriting Association of South Africa), Financial Planning Institute
• Experience in Long Term Insurance Retail Bank

Knowledge & Skills:

• Knowledge of the insurance industry
• Knowledge of financial management
• Presentation Skills
• Negotiation Skills
• Interpersonal Skills
• People Management Skills
• Entrepreneurial Skills
• Effective relationship building skills Required

Competencies:

• Achieving personal work goals and objectives
• Analysing
• Coping with pressures and setbacks
• Entrepreneurial and commercial thinking
• Deciding and initiating action
• Delivering results and meeting customer expectations
• Persuading and influencing
• Relating and networking

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This position ensures that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Risk Management Framework and Internal ABSA Policies and Standards.

Job Description
Accounting and Reconciliation Management: Perform accounting-related tasks
The Product Control Governance and Controls Team carries out the following:

• Performing duties of a First Line of Defense team which include:

• Evaluate the control Environment by understanding end to end processes; identifying inherent process risks; establishing Risk tolerance for process risks and identifying where controls are required
• Respond to the controls by ensuring they are appropriately designed, implemented and weaknesses are remediated
• Monitor and Test controls in accordance with the ABSA Assurance Standard

• Defining, maintaining and updating Policies and Standards applicable to Product Control
• Attendance of GLRS, Adjustment and KRI meetings and identifying risk items and challenging in these meetings
• Facilitate PC specific Policy and Process Training and involvement in the GFDF Training Academy
• Collation of Material Reporting Packs for SARB, FRRC and Group Finance KRI
• Data ownership – Ensuring the quality and accuracy of the data going downstream to other infrastructure areas
• KRI controls – standardizing these across Product Control teams and reporting to senior management

Accountability: Control environment:

• Understands and complies with all applicable governance, compliance and risk policies and procedures
• Fosters an atmosphere of compliance, ensures regulations are observed, and puts relevant processes in place for staff to escalate problems
• Accountable for implementation of Group’s risk control framework for area of responsibility. This includes but is not limited to oversight of the teams’ responsibility across:

• Sound understanding of the system and product flows, the risks associated with the breaks and root cause remediation
• Thoroughness, rigor and attention to detail regarding products, processes and controls
• Help Product control teams understand material risks and issues
• Challenge existing processes and controls ensuring best practice across finance

Accountability: Technical knowledge:

• Excellent understanding of relevant and up-to-date technical knowledge, applications and techniques.
• Recognized as an expert in their discipline.
• Continually delivering process improvement and challenging the status quo
• Champions best practice.
• The ability to appraise issues/situations quickly and to identify appropriate next steps

Accountability: Projects/Change

• Efficiency – looking for continuous improvement in the efficiency by which the desk carries out its work.
• Reporting – looking for continuous improvement in the reporting ability and performance of the desk
• Control – looking for continuous improvement in the ability of the desk to control the business

Skills Required:

• Energetic and proactive approach
• Strong product knowledge
• Robust control mentality
• Proven IT understanding
• Strong communication and influencing skills

Education And Experience Required

• B degree/similar qualification in a financial/related discipline with 5-7 years’ relevant experience or CA(SA) with 2 years PQE experience
• Investment banking or Product Control experience preferred

Competencies:

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating
  The Product Control Governance and Controls Team carries out the following:
• Performing duties of a First Line of Defense team which include:
• Evaluate the control Environment by understanding end to end processes; identifying inherent process risks; establishing Risk tolerance for process risks and identifying where controls are required
• Respond to the controls by ensuring they are appropriately designed, implemented and weaknesses are remediated
• Monitor and Test controls in accordance with the ABSA Assurance Standard
• Defining, maintaining and updating Policies and Standards applicable to Product Control
• Attendance of GLRS, Adjustment and KRI meetings and identifying risk items and challenging in these meetings
• Facilitate PC specific Policy and Process Training and involvement in the GFDF Training Academy
• Collation of Material Reporting Packs for SARB, FRRC and Group Finance KRI
• Data ownership – Ensuring the quality and accuracy of the data going downstream to other infrastructure areas
• KRI controls – standardizing these across Product Control teams and reporting to senior management

Accountability: Control environment:

• Understands and complies with all applicable governance, compliance and risk policies and procedures
• Fosters an atmosphere of compliance, ensures regulations are observed, and puts relevant processes in place for staff to escalate problems
• Accountable for implementation of Group’s risk control framework for area of responsibility. This includes but is not limited to oversight of the teams’ responsibility across:
• Sound understanding of the system and product flows, the risks associated with the breaks and root cause remediation
• Thoroughness, rigor and attention to detail regarding products, processes and controls
• Help Product control teams understand material risks and issues
• Challenge existing processes and controls ensuring best practice across finance

Accountability: Technical knowledge:

• Excellent understanding of relevant and up-to-date technical knowledge, applications and techniques.
• Recognized as an expert in their discipline.
• Continually delivering process improvement and challenging the status quo
• Champions best practice.
• The ability to appraise issues/situations quickly and to identify appropriate next steps

Accountability: Projects/Change

• Efficiency – looking for continuous improvement in the efficiency by which the desk carries out its work.
• Reporting – looking for continuous improvement in the reporting ability and performance of the desk
• Control – looking for continuous improvement in the ability of the desk to control the business

Skills Required:

• Energetic and proactive approach
• Strong product knowledge
• Robust control mentality
• Proven IT understanding
• Strong communication and influencing skills

Education and Experience Required

• B degree/similar qualification in a financial/related discipline with 5-7 years’ relevant experience or CA(SA) with 2 years PQE experience
• Investment banking or Product Control experience preferred

Competencies:

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

go to method of application »

Job Summary

• Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

Job Description

DevOps

•  Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
•  Contribute to all phases of the development lifecycle including
•  Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
•  Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
•  Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
•  Apply general design patterns and paradigms to deliver technical solutions
•  Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
•  Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
•  Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
•  Debug existing source code and polish feature sets.
•  Work with integrated teams and other developers to improve and evolve technical products and services
•  Align all application development & development process to Group Architecture & Infrastructure guidelines
•  Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
•  Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
•  Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

•  Conduct peer reviews, testing, problem solving within and across the broader team
•  Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

•  Identify technical risks and mitigate these (pre, during & post release)
•  Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
•  Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology
• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• Design automation testing plans and develop automation test scripts for multiple technical products / services (pre, during & post deployment) in both ‘Run & Change’ contexts and align to chosen application testing frameworks & guidelines. Testing may apply to all or a combination of the following front-end, back-end, integration, performance, scalability and regression testing of solutions. This entails full responsibility for ensuring products are protected through quantifiable test coverage & metrics.

Job Description

QA Engineering

•  Proactively contribute & participate in the full solution development lifecycle as a member of a squad / multiple squads as an QA automation specialist engineer
•  Actively participate in daily Scrum and project planning meetings.
•  Participate and analyze test automation requirements during the requirements analysis phase of technical product & service development, maintenance & optimization (across tribes & squads) – using design specifications and technical documentation (e.g. Business Briefs, User Stories, Architecture & Integration documentation)
•  Prepare QA & Automation testing documentation (planning, design, execution and sustainability)
•  Develop automation test plans
•  Develop and execute automated test scripts using various technologies (automated scripts, test harnesses, SQL scripts etc.)
•  Perform various types of automation testing (regression, integration, black box, scalability)
•  Evaluate automated test cases and analyse & report results
•  Facilitate test plan / case reviews within squads
•  Work with product engineers to evaluate software / solution quality & provide recommendations for improvement / enhancement
•  Contribute to the design and selection of testing frameworks for business applications
•  Deliver all automation & technical testing deliverables on time (always)
•  Provide the required project / scrum related information / feedback on deliverables (e.g. progress, tracking, quality etc.)
•  Conduct performance monitoring on applications / components of applications for which you’ve designed and executed test scripts / plans
•  Produce quality and testing outcome metrics and reports

DevOps

•  Follow engineering best practices and continuously improve on engineering knowledge to successfully shift our QA capability forward
•  Leverage coding language understanding & expertise to deploy testing requirements for specific products / services
•  Understand the full technical solution that is being tested – show interest and capability to run the technical solution & the ability to test the viability of the code being developed
•  Shift from testing features to supporting & being accountable for full product delivery

Risk & Governance

•  Ensure compliance with technical risk and governance requirements
•  Ensure work is compliant with automation testing frameworks and standards
•  Proactively identify and communicate risks ahead of need
•  Participate in Business Continuity, Disaster Recovery, Incident Management processes as required and implement mitigating actions

People

•  Participate in peer reviews & continuously develop automation testing awareness & capability across squads

Education

• Bachelor's Degree: Information Technology
• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• Work as part of an integrated (run & build) tribe to provide enterprise wide application support across multiple stakeholder groups (in high complexity environments) by maintaining & optimizing enterprise-grade applications (tech products & services) & building capability in others to do the same.

Job Description

The CTO Database team is looking for a Lead Support - Oracle Systems Engineer with open source, Oracle Engineered Systems and Cloud experience.

The role will span across Oracle/Engineered support

Key Critical requirements:

• Min 8 years experience
• Oracle Engineered Systems Certification
• Oracle Certified Professional
• OPEN SOURCE (MySQL, POSGRESQL, MARIADB)
• Systems / Database Architecture
• Databases on Cloud (AWS & AZURE)
• Supporting ORACLE and OPEN SOURCE in multiple domains
• ORACLE on EXA, ODA, PCA Infrastructure
• Systems / Database Performance Monitoring and Tuning
• Ensure Oracle Systems availability at all times
• Systems / Database Security and Audit
• Systems / Database Backup and Recovery
• Capacity Management
• Maintain Data Integrity
• Migration
• Troubleshoot of incidents and permanent fixes
• Monitor and analyses performance issues.
• Work with numerous technical teams to improve core infrastructure.
• Provide System Support for customers, application developers and production support teams.
• Ensure compliance with operational / change management guidelines
• High Availability and Disaster recovery

Education

• Bachelor's Degree: Information Technology
• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• Designers work with in established, ad-hoc product, or service teams to solve customer experience problems holistically through the skills of their discipline and their understanding of customer behavior. Designers maintain and challenge the established standards in their discipline. 
• Designers have expertise in one or more of the core design disciplines (user experience design, user interface design, service design, customer research, prototype engineering and content strategy) and execute design on one project at a time.

Job Description

Key Accountabilities

Accountability: Problem solving and execution

• Follow an approach defined by the design team, collaborating with other designers and stakeholders to deliver design projects.
• Contribute to defining the approach for a specific design project with design leaders. 
• Conduct research (primary and secondary) to understand user’s pains, gains and needs  
• Execute design work based on steer from design leaders.
• Adapt designs based on feedback from customers and design leaders. 
• Present design work to business stakeholders with the support of design project leads.
• Work with product / service teams to implement customer-centric solutions for Absa. 
• Advocate for design thinking methodologies and practices.
• Create production ready design deliverables.

Accountability:  High Quality Design 

• Create creative and innovative design solutions that deliver world-class customer experience.
• Apply design thinking and best practice design standards with the support of senior designers.
• Leverage insight and data, such as market analysis, customer feedback, user research and analytics to ensure that products/services/solutions are designed around the customer and deliver improved experience.
• Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal solution.
•  Align the design to the design standards and brand guidelines to ensure consistent experience across the Absa ecosystem   

Accountability:  Building capabilities

• Continuously develop your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.
• Contribute to the knowledge building of the entire team by actively sharing insights and success stories.
• Continuously research and share insights into world standards and best practices

Role / Person Specification:

Education and Experience Required

• National Diploma or Advanced Certificate in a Design discipline such as product, industrial, service, interaction, digital equivalent NQF level 6 qualification
• Minimum of 2-3 years of technical design experience or customer focused experience at scale
• Track record of delivering, high quality design projects, with strong customer impact.
• Experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing
• Ability to communicate ideas through drawing, digital tools, prototyping, model making, journeys etc.

Role / Person Specification:

Knowledge & Skills: 

• Ability to ensure all copy follows brand and style guidelines.
• Basic understanding of either Product or Service design.
• Understanding and proven ability in user experience design, user interface design, service design, customer research prototype engineering or content strategy.  
• Problem-solving skills – ability to work tirelessly and think creatively in order to find solutions to problems that result in a great customer experience.

Literacy of design tools specific to discipline.

•  Understanding of the importance of data and insight in defining solutions and ability to use data in decision-making
•  Awareness of new and emerging design trends and patterns in specific design discipline.

Competencies: 

• Deciding and initiating action
• Ability to provide creative and innovative ideas and concepts to push the thinking on customer experience
• Delivering results and meeting customer expectations 
• Strong attention to detail
• Great communicator with strong written and verbal communication skills
• Upholding standards by maintaining principles and values
• Continuous learning and researching to develop core expertise
• Ability to work within a team  

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

• To deliver junior actuarial support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Functional Strategy: Set and cascade the Functional strategy with supporting operating model and ensure resources are in place for its execution | Operational Excellence: Oversee the design, implementation, maintenance and continuous improvement of operational activities | Business Risk and Compliance Management: Oversee the implementation of, and conformance to, Group Risk and Compliance requirements within the operating environment, in line with set risk appetite | Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities | People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Governance: Ensure the fulfilment of all required governance activities, including tracking and reporting | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Description

We are looking for your expertise to come and join a team that is going on a growth journey.

• Explain targets and take accountability for the monitoring and achievement of performance objectives in Global Custody Operations in terms of employee satisfaction, customer experience, and cost performance, return on investments, risk, and compliance and governance requirements.
• Perform in-depth analysis of all Key Risk Indicators (KRIs) results monthly
• Provide inputs into reviews of Global Custody procedures, process maps, BRDs for new systems enhancements and new product design
• Provide expert advice and guidance on operational products to teams, internal stakeholders and, if appropriate, clients
• Support and review the Business Continuity Plan to prevent future business failure.
• Deliver effective stakeholder management across all business areas
• Manage stakeholder expectations in terms of new expansions, new products, and projects
• Conduct regular reviews of the business environment to identify real and potential risks
• Design and implement risk reduction, mitigation and avoidance measures to address potential or identified risks
• Develop and maintain networks within the Absa Group across critical areas, including but not limited to product owners, client coverage, and service.
• Maintain high personal visibility with crucial influencers within the bank and externally promoting the credibility of self and the business’s growing capabilities.
• Lead, develop, and motivate the Global Custody Operations team – including responsibility for performance management, development, under-performance, training, assuming reward and recognition, grievance cases, and discipline.
• Appropriately resource the team to execute on the strategy by recruiting and attracting talent to the organization.

Kindly send in your application if you have;

• A Bachelor’s degree or similar
• 10 plus years of Custody experience
• Knowledge of regulatory and statutory requirements: PASA, SARB and Strate Rules
• Knowledge and experience in Global Custody Settlements and Corporate Action processes

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Description

Partner Ecosystem

• Support the general coordination of the Digital Partnerships Ecosystem, track matters affecting it to closure, providing regular updates to the wider DPE team
• Identify and assess (via a desktop assessment) the suitability of potential ecosystem partners and present findings to the digital partnerships team for consideration
• Assist with the onboarding of partners using the Salesforce platform, meeting agreed KPIs related to time taken to complete and ensuring adherence to all governance requirements

Research and scouting

• Execute a programme of research and scouting to identify and assess
• leading Fintech / enterprise startups
• best practices and new technologies
• competitor activity
• international trends
• the impacts from adjacent industries (e.g. retail, telecommunications)
• Write, edit and/or coordinate preparation of reports, briefings and presentations (e.g. desktop assessments, reporting to DIT ExCo, Digital Forum and Group ExCo); present material where required
• Produce thought leadership material as and when required for distribution to stakeholders within our partner ecosystem

Partner Dataset

• Maintain the accuracy and completion of the digital partnerships dataset on Salesforce
• Conduct annual reviews of the accuracy of the data, refreshing where required
• Work with Head of Execution to design and have built a continuous pipeline of improvements that drive efficiencies and improvement around the management of the relationships and opportunities therein

Reporting and Communications

• Research, write, edit and/or coordinate preparation of reports, briefings and presentations (e.g. desktop assessments, reporting to DIT ExCo, Digital Forum and Group ExCo), to include:
• Monitor and report on the performance of the partner accelerators/incubators against agreed objectives and KPIs
• Prepare and distribute internal and external communications, taking steps to drive active engagement with the material and adjusting approach where required

Other

• Anticipate, identify, and troubleshoot issues of concern or significance; exercise discretion to provide timely information and necessary updates across multiple stakeholders
• Be an example in all endeavours to promote an entrepreneurial culture throughout the organisation
• Build and maintain successful working relationships with all members of the Digital Partnerships team

Skills and Experience Required:

• B-degree in Technology/ Finance/Mathematics/Economics/Statistics
• 8+ years’ experience, majority FS, project management
• Experience in programme/ portfolio management
• Knowledge of Programme and Project Principles and approaches
• Digital transformation experience
• Experience working in FinTech’s/Big Technology Corporates 
• Leadership skills
• Analytical skills
• Stakeholder management skills
• Continuous learning and keeping up to date with research and trends
• Note that we are flexible in terms of where you will be based, the role is not limited to only Gauteng, or only Cape Town

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

• Senior validation analyst

Job Description

• Risk Management: Providing Subject Matter Expertise to Risk types | Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders | Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues | People Management: Develop a high performing Team | Risk and Control: Adherence to Policies, Procedures and Regulations .

Education

• Postgraduate Degrees and Professional Qualifications: Mathematics (Required)
• Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised