Jobs at Absa

To provide a solution orientated service to customers in Long Term (life) risk and give advice. To provide solutions for the client's long term insurance and financial planning needs by servicing customers on request and regularly reviewing the client's portfolio in order to build a sustainable client base.

Job Description

Virtual Adviser
To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Broker Support staff) via virtual channels

• Receive leads data provided by the Manager, Campaign Manager or set up by appointment campaign
• If it is a lead, make telephonic contact with the client to set up a meeting within the specified timeframes per the leads campaign agreement
• Based on the lead provided, assess the client's portfolio and identify possible gaps for which solutions can be formulated, prior to contacting the client
• Manage inbound calls, online and Virtual queries and requests from customers seeking advice on their Insurance needs
• Disclose all the relevant information to the client as required by the relevant legislative frameworks (e.g. FAIS Act) at the initial interaction; to enable the client to make a decision on whether or not to proceed with the transaction
• Follow all the steps in the designated client engagement process as specified by Absa Insurance and Financial Advisers
• Provide regular feedback to the Manager on actions taken to progress the lead
• Actioning and closing leads appropriately on identified systems as per provided guidelines
• Provide the correct campaign product information at all times during client interactions
• Meet conversion ratios through engaging with the required number of clients daily and providing the required number of customer solutions
• Manage the end to end application process

Customer service/retention action

• Make use of the Financial Needs Analysis tool (standardized format) provided to conduct a comprehensive risk evaluation for the client
• Obtain the client's consent to access his/her existing policy information by getting him/her to acknowledge through voice-logging or to sign the relevant documents in order to get a comprehensive view of the client's life assurance (long term insurance and investments) portfolio
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate solution(s) to address any gaps
• Generate and discuss the appropriate solution in writing (quotation) with the client, complete the necessary

Risk and Compliance

• Ensure that all Absa Group Compliance exams are completed timeously and the relevant pass mark achieved
• Ensure that all Regulatory and Absa Group Compliance requirements are met by following the campaign sales scripts during interactions with the client
• Report any non-compliance issues such as non-adherence to scripts to line management
• Comply with regulatory requirements in terms of FICA requirements

Personal Development

• Attend all the required training to attain accreditation to market the various products (product provider)
• Attend all the requisite internal training (i.e. Broker Academy, FAIS-related programs/courses)
• Attain the required FAIS credits in order to achieve Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
• Manage own career and personal development
• Ensure that all personal details such as street address, contact numbers etc are up to date on the Employee Self
• Service portal (ESS) by updating them on ESS on a regular basis.
• Comply with house rules
• Meet required adherence & absenteeism requirements
• Proactively minimize costs to the organization
• Work closely with other members of the unit to delivery outstanding performance
• Attend team buzz sessions and meetings and contribute fully, including suggestions for ways of improving customer service
• Support team by sharing knowledge & best practice

Education And Experience Required

• NQF level 4: Grade 12
• 120 FAIS credits at NQF Level 5 or an NQF Level equivalent B-degree in long Term Insurance or equivalent.

Preferred:

• 2 to 3 Years¡¦ experience in insurance industry
• CFP
• Higher certificate in Insurance
• RE 5 qualification obtained
• 120 credits at NQF Level 5 (Life)
• Membership of a professional association e.g. LUASA ( Life Underwriting Association of South Africa), Financial Planning Institute
• Experience in Long Term Insurance Retail Bank

Knowledge & Skills:

• Knowledge of the insurance industry
• Knowledge of financial management
• Presentation Skills
• Negotiation Skills
• Interpersonal Skills
• People Management Skills
• Entrepreneurial Skills
• Effective relationship building skills Required

Competencies:

• Achieving personal work goals and objectives
• Analysing
• Coping with pressures and setbacks
• Entrepreneurial and commercial thinking
• Deciding and initiating action
• Delivering results and meeting customer expectations
• Persuading and influencing
• Relating and networking