Job Vacancies at Impact

Job Description

• We are seeking motivated and customer-focused: service, care, support and soft-sale representatives to join our customer service team. In this role, you will be the first point of contact for our customers, providing professional support and ensuring a positive customer experience.
• You will assist customers with enquiries, solve problems efficiently, and work closely with internal teams to provide excellent service.

Key Responsibilities:

1st Level Support

• New Order Processing: Assist customers directly with placing new orders and navigating the initial buying process.
• Order Issues: Diagnose and resolve direct questions, errors, or troubleshooting requests tied to active orders.
• Non-Order Inquiries: Respond to general questions from customers, business clients, or suppliers that are not linked to a specific transaction.
• Delivery Queries: Address fulfilment tracking, shipping status updates, and transport-related issues.
• Omnichannel Communication: Manage incoming customer phone calls and emails promptly and professionally.
• Product & Account Advisory: Explain prices, item availability, active promotions, account details, or platform services clearly.
• Internal System Documentation: Process requests efficiently in internal systems by recording customer interactions, updating account data, and creating support tickets.

2nd Level Support & Escalation

• Legal Claims: Handle and manage regulatory requests, contract queries, and policy-related customer questions.
• Payments & Refunds: Process complex requests regarding pricing disputes, billing, payment verification, and refund requests.
• B2B Relationship Management: Actively support specialized business customers (like restaurants, hotels, and retailers) with advanced account adjustments and bulk purchases.
• Cross-Functional Collaboration: Coordinate directly with logistics, sales, finance, or warehouse teams to solve escalated customer complaints (e.g., missing items, damaged goods, or delayed deliveries).
• Compliance & Premium Standards: Follow German customer service standards by communicating professionally in German (and sometimes English), protecting customer data, and adhering strictly to company procedures.

Minimum Requirements

• Native level fluency in the German language (C1 Level): Verbal & Written skills essential (advanced level may be considered Located in South Africa
• Permanent residence permit / South African ID holders only
• Excellent computer literacy and technical skills
• Comfortable using CRM software, ticketing systems, and MS Office products
• No criminal record
• Previous customer service experience preferred
• Strong communication skills and professional email etiquette
• Ability to stay calm under pressure and find structured solutions
• Strong analytical ability to sort inquiries into tier levels and find swift, customer-focused solutions
• A professional, helpful attitude dedicated to supporting high-volume marketplace operations

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About the Role

• We are seeking a dedicated Dispatch Clerk to manage the flow of goods and ensure timely delivery operations within our logistics team. Your primary focus will be supporting the dispatch process, coordinating shipments, and maintaining accurate records. This role is integral to ensuring our customer commitments are met efficiently.

Key Responsibilities

• You will coordinate with the warehouse team to prepare orders for dispatch.
• Maintain accurate shipping and delivery records, ensuring all documentation is complete.
• Schedule and monitor transportation arrangements for timely delivery of goods.
• Communicate with drivers and customers to provide updates on shipment status.
• Resolve any issues that arise during the dispatch process, ensuring a quick turnaround.
• Assist in tracking inventory levels and reporting discrepancies as necessary.
• Collaborate with the logistics team to optimize delivery routes and reduce costs.
• Ensure compliance with safety and regulatory standards in all dispatch operations.

Requirements

• Proven track record in a logistics or dispatch role within a fast-paced environment.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills, with strong attention to detail.
• Proficiency in using dispatch management software and Microsoft Office Suite.
• Ability to work well under pressure and adapt to changing priorities.
• A valid driver’s license may be required based on operational needs.

Preferred Qualifications

• Experience in an ERP system or similar logistics software.
• Knowledge of local and regional transportation routes.
• Relevant certifications in logistics or supply chain management will be advantageous.
• Familiarity with safety regulations and compliance procedures within the transport industry.

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About the Role

• The Swiss German Sales Agent position is a remote opportunity that focuses on driving sales and enhancing customer relationships specifically within the Swiss market. In this role, you will engage with clients in Swiss German, providing them with tailored solutions and support to meet their needs.

Your Responsibilities

• The clear focus of your role is telephone outbound activities and active sales promotion.

This includes in particular:

• Active acquisition of new customers in the B2B and B2C sectors
• Telephone sales of products and services
• Scheduling sales and consulting appointments for the field sales team
• Conducting follow-up calls with existing prospects and customers
• Customer retention through upselling, cross-selling, and special offers
• Re-engaging former customers
• Identifying customer needs and conducting customer surveys
• Maintaining and updating customer data in the system
• Achieving defined sales and quality targets
• Providing professional advice and support to customers over the phone
• In addition, we would appreciate a willingness to take on inbound tasks when needed, for example in customer service (E-Mail or telephone support)

The ideal candidate:

Ideally, you have:

• Swiss German as your native language or very good Swiss German skills
• Experience in telephone outbound work (sales, appointment setting B2B/B2C)
• Enjoyment of communication, sales, and achieving targets
• A positive, motivated, and eager-to-learn personality
• Quick comprehension skills and confident use of common IT tools
• An independent, accurate, and efficient working style
• Strong communication skills and a confident telephone manner
• High self-motivation and strong closing skills
• Experience in inbound/customer service

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Job Description

• We are seeking an ambitious, commercially driven leader to take ownership of our National Sales Operations and Key Accounts function. This is not a traditional sales management role.
• We are looking for an innovative commercial leader who can challenge conventional thinking, unlock new growth opportunities, and accelerate our performance across impulse, convenience, wholesale, forecourt, distributor and emerging channels. 
• The successful candidate will lead a national team of Regional Sales Operations Managers and National Key Account Managers while driving profitable growth, market share gains, operational excellence and customer partnerships across South Africa & Exports Market. 

ROLE ACTIVITY

Commercial Leadership

• Develop and execute national sales and channel growth strategies.
• Deliver Net Sales, volume, profitability and market share targets.
• Identify and unlock new growth opportunities across existing and emerging channels.
• Drive commercial excellence through data-driven decision making and execution discipline.

National Key Account Leadership

• Lead strategic customer relationships across major national accounts.
• Oversee development and execution of Joint Business Plans.
• Lead commercial negotiations and customer growth strategies.
• Drive customer profitability and return on trade investment.

Sales Operations & Execution

• Lead Regional Sales Operations Managers nationally.
• Ensure consistent execution standards across all regions.
• Drive route-to-market effectiveness and sales productivity.
• Deliver outstanding customer service levels and field execution standards.

Channel Development & Growth

• Develop growth strategies across impulse, convenience, forecourt, wholesale, distributor and out-of-home channels.
• Identify new routes-to-market and commercial opportunities.
• Leverage market insights, customer data and consumer trends to accelerate growth.

Leadership & Talent Development

• Build, coach and develop a high-performing sales organisation.
• Develop succession pipelines and future commercial leaders.
• Foster a culture of ownership, accountability and continuous improvement.

Experience

• 8 to 10 years' experience within FMCG sales and commercial leadership.
• Proven success leading national sales teams and delivering growth.
• Experience managing complex customer relationships and negotiations.
• Strong understanding of route-to-market strategies and channel development.

Demonstrated success growing channels such as:

• Impulse
• Convenience
• Wholesale
• Forecourts
• Foodservice / Out-of-Home
• Distributor networks
• Experience leading multi-layered teams across multiple regions.

Qualifications

• Degree in Commerce, Marketing, Business Management or a related field.
• Postgraduate qualification advantageous

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Job Description

• We are seeking a qualified Dangerous Goods Truck Driver to safely transport hazardous materials across designated routes.
• This role focuses on ensuring compliance with industry regulations while delivering goods in a timely and efficient manner.
• You will play a vital role in maintaining safety standards and contributing to our commitment to responsible logistics.

Key Responsibilities

• Operate trucks equipped for transporting dangerous goods, adhering to all safety protocols and regulations.
• Ensure the correct loading and unloading of hazardous materials, verifying that all materials are handled safely.
• Perform thorough pre-trip and post-trip inspections of the vehicle to ensure operational safety and compliance.
• Maintain accurate and up-to-date documentation related to hazardous materials transport, including manifests and compliance records.
• Communicate effectively with dispatch and other team members to ensure timelines are met and any issues are addressed promptly.
• Participate in training and safety meetings to stay informed about best practices and regulatory changes.
• Provide exceptional customer service during deliveries, addressing any concerns or questions from clients.
• Report any incidents, accidents, or equipment issues to management immediately, ensuring adherence to company policies.

Requirements

• Avsec (aviation security) level 3 certification.
• IVS permit to gain access to all freight areas on the airport.
• Must be a south African citizen
• Must have a clear criminal record.