Microsoft 365 Productivity Consulting Engineer at Hollard Insurance

Your role.
Your team

• You will be part of automation centre of excellence team within technology, that works closely with the broader Hollard business to enable them to configure their own productivity solutions on the Microsoft 365 platform.

Your duties & responsibilities

• Work within our technology team to:
• Define and communicate our Microsoft 365 end user consumption standards for productivity solutions
• Build a repository of user guides and FAQs for business users to develop their own Microsoft 365 productivity solutions
• Mentor and support our business users with their Microsoft 365 challenges and own solutions
• Design and configure more complex productivity solutions in Microsoft 365 on behalf of the business when a more formal ‘line of business’  application is unable to fulfil the requirements inline with the priority of the ask
• Ensure the right level of change control is in place to protect operational processes, users and their data

• Support production solutions
• Maintain a Hollard productivity tooling roadmap aligned with Microsoft 365’s
• Work with internal and external customers to:
• Conduct workshops to understand business needs, and elicit requirements
• Create deliverables including prototypes, conceptual diagrams, site maps, interaction flows, storyboards, wire-frames, content inventories, help and instructional guides, or others as required to achieve business outcomes
• Provide solution walk through workshops before, during and after development as required
• Execute tests, and/or support users with testing of solutions
• Hold training and mentoring sessions with different sized cohorts of end users on general Microsoft 365 capabilities and how to implement  them and/or configured solutions

Required Knowledge and Experience    

• Knowledge acquired awareness and/or expertise
• 2-3 years recent experience in Microsoft 365 technologies, in particular SharePoint Online, Power Automate and Power Apps

Skills acquired or inherent abilities

• A High level of knowledge of Microsoft 365 design methodologies, information architecture and usability principles, including user-centred-  design
• A good understanding of Microsoft 365 roadmap, and the ability to evaluate the applicability for business productivity solutions
• Familiarity with project management and systems development life-cycles in the context of productivity tools

Attributes

• Ability to work independently and collaboratively with others
• Ability to work in a fast-paced environment with changing priorities
• Must have a high level of attention to detail and high level of creativity
• Great Interpersonal skills

Educational Requirements    

• Qualifications Desired (Formal study undertaken and completed)
• MS Exam MS-600: Building Applications and Solutions with Microsoft 365 Core Services
• MS Exam PL-100: Microsoft Power Platform App Maker – Skills Measured