Mimecast Engineer at Momentum Metropolitan Holdings Limited

Requirements    

• Matric, plus relevant IT certificate
• Diploma or Degree in Information technology or similar with be advantageous.
• Minimum 4 years' experience with Microsoft Exchange, Mimecast, and Microsoft Office 365 applications administration required or other email security products.
• 5 years’ experience in a similar role.
• MS-900 Certification
• ITIL exposure or accreditation

Duties & Responsibilities    

• Support O365, Email Security, Mimecast and the M365 environment; this includes on prem versions of Exchange where needed.
• Maintain the information security and governance of O365, Email Security, Mimecast and the M365 environment.
• Support the vision, strategy and roadmap for the Office 365 product suite.
• Support the Office 365 suite of applications and their capabilities and stay abreast of product evolution.
• Understand both the engineering and business side of Office 365 and ultimately responsible for representing the end-user’s needs.
• Collaborate with other teams to ensure email security best practices are followed.
• Proactively monitor and analyze email traffic for security threats.
• Investigate and respond to email security incidents.
• Provide a secure environment, by actioning controls to manage and mitigate risks.
• Support data and application migration from legacy system(s) to Microsoft cloud.
• Work within standard ITIL service management processes of Changes, Incidents, Service Requests and Problems, and utilise appropriate change and release procedures to ensure the smooth operation of business services.
• Provide general application support to all functional areas and business units.
• Keep up to date with changing technologies and the benefits and advantages they may offer.
• Promote ongoing innovation and enhance offerings.
• Provide training as required.

Governance and Key Relationships

• Build influential relationships with various business units across the organisation

Experience 

• Vast Experience in technical advisory and technical implementation questions regarding 0365 and other M365 tools.
• Extensive knowledge of Email Security and associated products (example Mimecast, Dmarc analyzer)
• PowerShell scripting to configure Azure and M365
• Good knowledge of current trends and practice in the use of digital and information technology.
• Great hands-on & technical experience implementing and supporting digital workplace technologies.
• Experience building technology roadmaps.
• Strong understanding of digital workplace technologies (hardware and software services and SaaS tools).
• Strong understanding of adjacent technologies (identity, security, endpoint management, vulnerability management, asset management, IT service management, analytics, etc.).
• Excellent working knowledge of IT general practices and methods with in-depth technical knowledge covering Active Directory, Desktop Engineering, Identity and Access Management, Device Management, Endpoint Security, and other related skills to be successful in this role.
• Proven ability to work in a fast-paced and matrixed environment.
• Meet changing deadlines and priorities on large scale global projects. 

Competencies    

• Solution Orientated
• Cognitive / Problem Resolution Abilities needed to follow complex and unique processes and adapt to change rapidly.
• Excellent organisational skills and an ability to effectively problem solve within a digital environment.
• Must be self-motivated, able to work on own initiative, prioritise workload, multi-task, meet deadlines and be able to work under pressure.
• Must work well with others as part of large team across geolocations.
• Must demonstrate ability to build strong, highly skilled teams including adopting and implementing agile principles.
• Passionate for continuously learning new technologies.
• Displays attributes that enhance the Group IT Operations culture, values and vision.
• The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality.

Communications.

• Will have excellent communication skills (written and verbal) and be able to communicate effectively with all stakeholders, including a variety of backgrounds and technological experience levels.

Change Management.

• The ability to effectively guide and sustain people, process, and technology change in a dynamic and complex operating environment.
• Does not shy away from big ideas.
• Willing to roll up the sleeves and help, or diving into details when necessary.
• Digital dexterity. The ability to learn and utilize digital workplace technologies to catalyse new ways of work.
• The ability to see and explain how digital workplace technology can improve employee experience and engagement.
• Pragmatic and detail oriented. Consistently takes a thorough, accurate, organized and productive approach.
• Ability to gain agreement and support for ideas and initiatives.
• Business-results orientation. Seeks to understand business needs and works to anticipate, identify, and meet end-user needs.