Motor Assessing Team Manager at MiWay Insurance Limited

What will you do?

• We are seeking a dedicated and experienced Assessing Team Manager to lead our team of skilled assessors. The ideal candidate will be responsible for overseeing the entire assessment process, ensuring the delivery of high-quality, accurate, and compliant evaluations.
• This role is critical for maintaining our standards of excellence and driving continuous improvement within the department. You will provide strong leadership, develop team members, manage workloads, and ensure that all assessment activities align with organizational goals and regulatory requirements

What will make you successful in this role?

Minimum Qualification Required

• Grade 12 / SAQA Accredited Equivalent (Essential) 
• VDQ (Vehicle Damage Quantifier) Qualification 
• Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)

Minimum Experience

• 3 - 5 years’ work experience in the following (Advantageous): 
• Workshop / Motor Industry experience 
• Front line / client relationship experience in a panel beating environment. 
• Practical panel beating, spray painting, mechanical and electrical experience. 
• Assessing experience at a short-term insurer Estimating in a panel beating environment

Deliverables

Team Leadership & Management

• Lead, coach, and develop a team of motor assessors to deliver consistent, high-quality assessments.
• Monitor individual and team performance, providing regular feedback and implementing development plans where necessary.
• Manage workload allocation to ensure SLA and turnaround time adherence.

Claims & Assessment Oversight

• Oversee the assessment of vehicle damages and validation of repair costs to ensure fairness and accuracy.
• Ensure adherence to claims policies, procedures, and underwriting guidelines.
• Resolve escalated and complex claims assessment matters efficiently.

Operational Excellence

• Monitor productivity and implement process improvements for efficiency and quality.
• Ensure accurate and timely reporting on assessment performance and trends.
• Collaborate with claims handlers, suppliers, and panel beaters to ensure seamless workflow.

Compliance & Quality Control

• Ensure compliance with regulatory requirements, company standards, and industry best practices.
• Conduct regular quality audits on completed assessments and supplier invoices.

Stakeholder & Supplier Management

• Build and maintain professional relationships with service providers, including repair shops and towing companies.
• Negotiate with suppliers where necessary to achieve cost savings and service improvements