Motor Claims Service Consultant at Santam Insurance

What will you do?

Santam Direct have two positions available for a Motor Claims Service Consultant in their Claims Department. These roles are based in Bellville, Cape Town. The purpose of this position is to get the allocated Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is complete. This will include communication with the client, and service providers as well as process of payments on claims as per Assessors' recommendations and instructions.

What will make you successful in this role?

• Managing workload and instructions from system through any communication and or documents.
• Required to check completeness and accuracy of documents.
• Responsible for all actions to get claim assessment ready.
• Contacting clients telephonically for any identified outstanding information.
• Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
• Handling complaints, queries and all interaction with clients, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
• Processing payments and orders as per Assessor recommendation and instruction.
• Compiling of all rejection letters and distribution thereof to relevant stakeholders.

Qualifications & Experience

• Matric / Grade 12
• Minimum 3 years' relevant work experience in short term insurance motor claims
• Sound understanding of policy wordings
• Motor claims handling experience
• Commercial and Personal Lines claims experience
• Fully computer literate (MS Office)
• Ability to verify and interpret policy and appraisal detail

Knowledge And Skills

• Claims administration
• Claims settlements of a complex nature
• Payment approval and rejections
• Operate within claims guidelines and compliance
• Coach and mentor less experienced short term claims clerks

Personal Attributes

• Business insight - Contributing independently
• Manages complexity - Contributing independently
• Plans and aligns - Contributing independently
• Manages conflict - Contributing independently