Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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Being professional and answering the phone promptly always
Screen calls and manage incoming queries and complaints to client satisfaction and ensure that they are answered and resolved within stipulated time frames
Process STP (Straight Through Processing) claims
Registration and loading of claims as per systematic requirements governed by the policy terms and conditions
Servicing our clients including: general routine calls, adherence to prompt responses on all verbal and written correspondence, general queries and claims management, monitoring and reviewing your dashboard daily to action tasks in a prompt and efficient manner and relationship building
Ensuring performance standards are met against KPI’s and KPA’s
Be flexible and available as and when needed
Attending all training schedules as required
QUALIFICATIONS AND EXPERIENCE
Matric
Minimum of 3 years’ experience in Short Term Insurance essential preferably claims
Preferred candidate to be bilingual (English and Afrikaans)
Excellent computer literacy – MS Office and Santam systems
Gmail
Yahoomail