MPC Technical Consultant at Modular Mining Systems

Description

• B.Sc. Engineering
• Degree in Electronic or Computer Science is required
• Min 7 years with Modular Mining Systems
• Strong understanding of Modular products and abilities in the Mine. Excellent relationship with customers and strong understanding of customer needs.
• Min 5 years of Mining Experience
• Expose to mine operation environment
• Product & Domain Knowledge
• Strong knowledge of Modular products; Installation, support and development
• Interpersonal skills
• Excellent interpersonal skills
• Personality attributes, DISC profile
• Must meet the sated requirements of the DISC profile for Role
• Excellent written and verbal communication
• Must be able to communicate fluently with the customers and coworkers

Job Responsibilities
Description
Operations: Technical Support & Service

• Perform technical troubleshooting and fixes
• Provided intuitive solutions; even outside of Modular Products
• Good communications with development managers to create alignment with in field solutions and generic solutions
• Create Site visit reports & action items
• Review and manage development & distribution of close out reports & recommendations.
• Generate or create relavent KPI reports.
• Rollout projects and initiatives ensure correct documentation and processes are followed and implemented
• Implement compliance measures and KPI’s
• Communication and reporting for customer w.r.t open issues and system usage compliance, KPI’s
• Manage Performance Assurance and Mine Planning Compliance Procesess
• Conduct & implement change management
• Perform workshops, training and coaching to ensure the awareness, hability and training during MPC
• Develop business cases and justification which support PA, MPC, marketing and sales
• Generate, implement and present MPC KPI’s (Data Integrity, EFOF, FOF, LHE), system reliability and other relevants KPI according the scope of MPC visit
• Assists Sales team with technical proposals for Mine Plan Compliance
• Develop activity plan with Customer Value Mining Services in order to ensure that Technical team addresses issues that will result in improved customer satisfaction.

Applications observation

• Establish improvement opportunities such as training, assisted operations and advise on system usage and navigation
• Document & communicate findings to the customer
• Provide recommendations to the customer

Logistics

• Communicate with the customer confirming the visit plan
• Coordinate travel and accommodation requirements
• Aquire approval from customer before site visit
• Assist to Coordinate Performance assurance activities at the mine
• Organize permissions from the customer to conduct work on site. ( including medicals and inductions )

Internal Business Process

• Implement and maintain the Performance Assurance Process (PAP)
• Rollout projects and initiatives ensure correct documentationand processes are followed and implemented

Compliance

• Monitor and provide technical advice on tasks performed to the MPC teams
• Provide guidance to team members
• Review and report deliverables per plan
• Ensure team compliance to safety and other local policies of the site and the region

Administration

• Ensure all approvals from designated managers internally before site visits
• Ensure all internal labour requests are captured and approved
• Create activities on Zendesk activities and log time accordingly
• Comply with Mine safety rules as well as Modular safety policies.
• Ensure resources comply with all travel requirements needed for the destination