To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.
Duties and Responsibilities
Deals with client enquiries via telephone (inbound and outbound), email, web chat
First contact resolution of applicable queries/ transactions
Deals with first level escalations and complaints
Effectively manage customer expectations
Processing new and existing business on behalf of customers and advisors
Skills
Call Center, Call Center Outbound, Electronic Mail, Inbound Calls, Online Chat Support
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