Multi Skilled Service Consultant (12 month fixed term) at Old Mutual South Africa

• Initiates processes via mixed media (Email /Web chat / In-Bound Calls)
• Manages processed initiated including : Enquiries, Money Out , Change requests, Money in, New Business Servicing
• Deals with first line queries
• Deals with first line escalations
• Follows standardised processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards and adheres to service and quality standards.
• Provides a direct service to customers.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to co ordinate own work.
• Product and process knowledge in different areas may differ but basic skills remain the same.
• May act as mentor / resource to less experienced Administrators.
• Fully multi-skilled across products and processes.

Skills

• Electronic Mail, Inbound Calls, Online Chat Support

Education

• Matriculation Certificate (Matric)  (Required)