National Accounts Controller at The Heineken Company

Purpose of the Job

• Responsible for contacting debtors and collection of outstanding payments, as well as managing claims and disputes arising from customers.

Key Responsibilities

• Analyses payments and identify short payments and disputes.
• Reconcile differences and apply the payments to invoices.
• Contact debtors for payments/outstanding amounts on accounts.
• Send letters of demand (post reminders, follow-ups and final demands being sent out)
• Manage the process of collections to legal action.
• Conduct reconciliations once payment has been made.
• Overdue greater than 60days handed over to legal.
• Manage the claims process on discounts, returns, bottles and stock corrections.
• Investigate validity of claim when a customer submits a complaint.
• Handling of quality claims (e.g. glass in wine, open bottles, etc.)
• Collecting information for reports on the claims and disputes that have been submitted
• Identify repayment opportunities for accounts in default.
• Repayment requests managed within a maximum 4-week period.
• Longer than 4 weeks repayment referred to the legal controller.
• Handed over to legal when defaults on arrangement.
• Allocate payments received to open invoices.
• Allocate payments as per remittance received.
• Apply applicable discount as per term.
• Maintain sound working relationship with stakeholders.
• Build, support, and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals. 
• Keep minutes of stakeholder meetings
• Proactive risk identification, mitigation, and management
• Ensure compliance to Order to Cash policies, procedures
• Compile, submit and present various reports as required.
• Provide progress reports and performance reports when required.
• Take responsibility for own development and contribute to team effectiveness.
• Develop effective manager and peer working relations.
• Take responsibility of own performance goals and personal growth
• Culture Shaping Survey IDP in place.
• Managing your career (EPMS Scorecard, IDP and Career Plan in place)
• Drive own development to ensure knowledge and skills remain current.
• Assist with the up skilling of the team where gaps have been identified.