Top Roles at The Heineken Company

The key performance areas for this position will include, but are not limited to:

• Achieve operational targets in line with strategic business objectives
• Effective and efficient management of stocks
• Limiting losses and write-offs
• Maintaining effective and efficient services to all relevant stakeholders
• Stand-in duties
• Ensure competent and motivated people within the Dry Goods team
• Managing people
• Actively participate in Stock take as and when required
• Maintaining effective admin housekeeping
• Practices Maintaining company policies and procedures
• Effective management of forklift fleet
• Build effective and efficient relationships with internal and external customers

The successful candidate must have the following experience / skills:

• Minimum of a Matric Certificate (Grade 12) 
• A National Diploma/Degree within the Logistics/Warehousing study fields will be an advatage
• 3 - 5 yrs relevant experience in a stores environment
• Admin and Production experience will be an added advantage
• Ability to work independently, accurately and under pressure
• Ability to work well in a team
• Willingness to work a day and night shift structure
• Computer Literacy (MS Word, Excel) and SAP R/3 would be an added advantage
• Good interpersonal skills
• Be creative; pro-active and use own initiative

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Purpose of the Job

• Responsible for contacting debtors and collection of outstanding payments, as well as managing claims and disputes arising from customers.

Key Responsibilities

• Analyses payments and identify short payments and disputes.
• Reconcile differences and apply the payments to invoices.
• Contact debtors for payments/outstanding amounts on accounts.
• Send letters of demand (post reminders, follow-ups and final demands being sent out)
• Manage the process of collections to legal action.
• Conduct reconciliations once payment has been made.
• Overdue greater than 60days handed over to legal.
• Manage the claims process on discounts, returns, bottles and stock corrections.
• Investigate validity of claim when a customer submits a complaint.
• Handling of quality claims (e.g. glass in wine, open bottles, etc.)
• Collecting information for reports on the claims and disputes that have been submitted
• Identify repayment opportunities for accounts in default.
• Repayment requests managed within a maximum 4-week period.
• Longer than 4 weeks repayment referred to the legal controller.
• Handed over to legal when defaults on arrangement.
• Allocate payments received to open invoices.
• Allocate payments as per remittance received.
• Apply applicable discount as per term.
• Maintain sound working relationship with stakeholders.
• Build, support, and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals. 
• Keep minutes of stakeholder meetings
• Proactive risk identification, mitigation, and management
• Ensure compliance to Order to Cash policies, procedures
• Compile, submit and present various reports as required.
• Provide progress reports and performance reports when required.
• Take responsibility for own development and contribute to team effectiveness.
• Develop effective manager and peer working relations.
• Take responsibility of own performance goals and personal growth
• Culture Shaping Survey IDP in place.
• Managing your career (EPMS Scorecard, IDP and Career Plan in place)
• Drive own development to ensure knowledge and skills remain current.
• Assist with the up skilling of the team where gaps have been identified.

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Purpose of the Position:

• The Manufacturing Analyst plays a pivotal role in optimising production workflows, analysing operational data, production processes, and supporting administrative functions to ensure smooth day-to-day operations.
• This hybrid role bridges strategic analysis with hands-on coordination, contributing to both efficiency and organizational effectiveness and also serves as a critical link between operational teams and SA manufacturing leadership.
• The role further supports data-driven decision-making at a Manufacturing Director level by providing insights on performance trade-offs, risks, and improvement opportunities across multiple sites.

Key Performance Area:

Operational Analysis

• Monitoring key performance indicators (KPIs)
• Collaborating with cross-functional teams
• Implementing process improvements
• Optimising resource allocation through implementing lean, six sigma or TQM methodologies
• Collect, interpret, and report on production and process data to identify trends and areas for improvement.
• Develop dashboards, reports and performance metrics to monitor KPIs such as throughput, downtime, and other operational performance indicators.
• Assist in cost tracking and resource utilisation reporting to support strategic decision-making and to enhance operational efficiency.
• Develop standardised work instructions and best practices
• Conduct operational performance analysis across multiple sites, including throughput, losses, efficiencies, variances, yield, and downtime trends
• Perform cross-site comparison and benchmarking to identify best practices and systemic gaps
• Translate data into actionable insights to support problem-solving and highlight root causes
• Provide decision support to the Manufacturing Director by analysing trade-offs, risks, and improvement opportunities
• Improve performance visibility and consistency across sites through structured reporting and analysis
• Identify operational risks and inefficiencies at an early stage through proactive data analysis

Manufacturing Support

• Collaborate with production teams to troubleshoot operational issues and implement process enhancements.
• Perform root cause analysis using techniques like “5 Whys” and Pareto analysis
• Assist in quality control initiatives and ensure compliance
• Support Health & Safety strategy
• Participate in lean manufacturing and continuous improvement projects
• Ensure alignment between S&OP, plant execution, and cost outcomes through operational insight and analysis

Administrative and Coordination Duties

• Prepare and manage South Africa Manufacturing head office budget
• Fully accountable for South Africa Manufacturing Head office administrative duties example:
• Planning, scheduling meetings, strategy sessions etc
• Prepare and submit claims
• Manage audit documentation for audits and reviews
• Develop comprehensive reports for leadership decision-making
• Maintain accurate records and accountable for office governance
• Coordinate meetings, prepare reports, and manage documentation for audits and internal reviews
• Support procurement and vendor communications
• Accountable for SOUTH AFRICAN MANUFACTURING PPE coordination
• Provide budget coordination and control in alignment with operational performance
• Support group-wide PPE governance and compliance

Cross-Functional Collaboration

• liaise internally with Safety, Quality, Engineering, supply chain, and finance teams to align operational goals
• Communicate insights and recommendations to stakeholders through clear, actionable reports
• Interface with multiple plants and central functions to ensure alignment and consistency
• Enable stronger fact-based decision-making at Manufacturing Director level through clear insights and reporting

Cost & Financial Analysis

• Interpret standard costing outcomes in relation to actual operational drivers
• Analyse spend in conjunction with production performance, volumes, and efficiencies
• Identify cost-saving opportunities driven by process improvements rather than cost reduction alone
• Support Capex justification through operational benefit tracking and post-investment reviews

The successful candidate must have the following qualifications, skills and experience:

•  A Diploma or Bachelor’s degree in Industrial Engineering, Operations Management, Business Administration, or a related discipline.
• Strong analytical skills with proficiency in Excel, ERP systems, and data visualisation tools.
• Solid understanding of manufacturing processes and operational workflows.
• Excellent organisational and communication abilities.
• Experience with administrative tasks, including scheduling, reporting, and documentation.
• SAP (Advantageous)
• 3-5 years of experience in manufacturing, operations, or business support roles.
• Strong organisational and time management skills.
• Effective communicator with a collaborative mindset.

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Purpose of the position

• Drive product and process quality improvements across the end-to-end value chain, with emphasis on supplier and customer interfaces.
• Foster continuous skill development in technology and quality within the department.
• Strengthen collaboration with suppliers of raw materials and services.
• Proactively lead the brewing department’s technology and quality initiatives.
• Oversee the brewing department’s NPI execution.

Key responsibilities of the role include, but is not limited to: 

SAFETY, FOOD SAFETY AND SUSTAINABILITY 

• Ensure all Brewing & Utilities activities related to technology and quality comply with HEINEKEN’s Safety, Food Safety, and Sustainability standards.
• Constructively challenge these standards through close collaboration with Global functions.
• Support the implementation of safety improvement initiatives to maintain a safe and sustainable production environment.

QUALITY OF THE PROCESS AND PRODUCT

• Lead the brewing department’s technology, NPI, and quality agenda.
• Ensure compliance with raw material, process, and product quality standards.
• Support the implementation and continuous improvement of quality systems and procedures.
• Apply and contribute to the development of HEINEKEN production and quality control standards.
• Identify quality risks and develop local procedures and work instructions aligned with HEINEKEN Rules, Standards, and applicable regulations.
• Collaborate with internal and external stakeholders to proactively prevent quality issues across brewing and malting process phases.
• Oversee the technological implementation of recipes and NPI requirements, ensuring On-Time In-Full (OTIF) delivery.
• Lead the routine quality agenda within the brewing department, with a focus on condition-based quality management in close alignment with the PQ pillar.

TPM AND CONTINUOUS IMPROVEMENT

• Define priorities and address key losses within the area of responsibility, leading improvements across TPM activities (AM Brewing, PM Maintenance, AM Utilities).
• Challenge and support the development of enhanced operational standards through active participation in pillar teams such as AM and PQ.
• Facilitate continuous improvement and optimization of brewing processes.
• Initiate and support improvements within the Autonomous Maintenance (AM) team, fostering strong collaboration with the PQ Quality Pillar and other TPM pillars.
• Evaluate task efficiency and effectiveness, identifying opportunities for improvement and implementing corrective or preventive actions.
• Actively contribute to quality improvement initiatives and cross-functional teams.

PROCESS MANAGEMENT

• Report deviations from HEINEKEN Brewing Process Standards within the area of responsibility.
• Investigate improvement opportunities and communicate effectively with higher management, ensuring timely closure of all non-conformities.
• Lead or contribute to analytical improvement initiatives, implementing corrective or preventive actions as needed.
• Drive and support the execution of NPI implementation within the Brewing & Utilities department, with an end-to-end focus.
• Prioritize consumer-centric technological optimizations and proactively address related challenges.

EQUIPMENT MANAGEMENT 

• Understand equipment capabilities and performance requirements to meet technological expectations with an end-to-end focus.
• Identify root causes of out-of-stock situations and implement preventive actions to avoid recurrence.
• Anticipate risks and apply countermeasures proactively.
• Maintain workplace standards in line with Autonomous Maintenance (AM) and 5S principles; actively participate in related teams.
• Ensure optimal performance of analytical equipment through close collaboration with suppliers and the Quality department.

ORGANIZATION AND PEOPLE MANAGEMENT

• Coach and train Brewing & Utilities personnel to enhance quality awareness and capability.
• Collect and assess technician performance data, providing input for individual evaluations.
• Systematically improve technological and quality delivery by refining standards and developing technician skills.
• Lead brewing quality initiatives in close collaboration with the Quality department.
• Guide, train, and support technicians on technological matters, fostering agility and high performance in both processes and equipment.
• Support the responsible handover from Utilities to Brewing, ensuring continuity and quality.

MANAGEMENT OF INFORMATION AND REPORTING

• Collect and process relevant data to generate accurate brewing reports within the scope of responsibility.
• Follow established reporting lines within and beyond the Brewing & Utilities department as needed.
• Own and manage data within the area of responsibility, using insights to propose performance improvements.

PLANNING AND EXECUTION

• Plan and manage the department’s basic quality budget.
• Lead cost optimization initiatives within the department, including CVE activities, focusing on production materials and technological processes.

SUPPLIER MANAGEMENT

• Ensure execution of all contracts and agreements with material and service providers, fostering strong collaboration and exceeding expectations in production, technology, and quality.
• Collect and manage supplier performance and quality data to support informed decision-making and lead quality-related communication with suppliers.
• Initiate and lead supplier collaboration on innovation and problem-solving initiatives.

Requirements of the role include:

Education

• Bachelor’s degree in Food technology, Chemistry, Biochemistry, Biotechnology, Microbiology or Chemical Engineering

Experience 

• Minimum 3 years’ experience in food and/or beverage production 
• Quality and Food Safety Management Systems 
• Brewing / Quality of Brewing / Biotechnology / Microbiology in FMSG companies.
• Continuous improvement methodologies like TPM / Lean / 6 Sigma 
• Planning & Project Management

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Minimum Requirements

• Minimum of 3–5 years’ experience in a manufacturing or FMCG environment.
• Trade Test Certificate (Millwright and/or Mechanical/Electrical)
• Proven experience working on bottling and packaging machinery.
• Strong fault-finding and troubleshooting skills.
• Experience working shifts in a high-speed production environment.
• Knowledge of PLCs, Servo, AC Drives, Conveyors, fillers, labelers, packers, and related packaging equipment will be advantageous.

Key Activities

• Maintains the equipment and works in line with the defined and implemented safety and food safety standards. Following the 5S, and Housekeeping related to the work place. 
• Takes care of the process measurement equipment. Supports regular calibrations and periodical checks.
• Takes initiatives and is actively involved in optimizing workplace performance via AM/5S teams and activities. Proposes improvement actions based on standard analyses and sensing (hearing/looking/feeling/smelling) of his/her area of the line.
• Ensures the Packaging process (machines) operates in an efficient and effective manner according to the production plan and specification in standard and non-standard conditions.
• Executes dedicated preventive maintenance activities OTIF and understands principle of FTR (First Time Right), Acts efficiently in case of breakdowns. Captures and interprets performance data and executes corrective actions if needed.

Skills

• Strong fault-finding and troubleshooting abilities on production equipment
• Basic machining and workshop skills, including drilling, cutting, welding, and lathe operations.
• Experience with high-speed bottling and packaging line machinery
• Competence in preventative and breakdown maintenance within a production environment
• Working knowledge of pneumatic and hydraulic systems
• Ability to read and interpret technical drawings, schematics, and equipment manuals
• Hands-on experience with conveyors, fillers, cappers, labellers, and related packaging equipment
• Understanding of alignment, bearings, gearboxes, and drive systems
• Experience within a beverage or FMCG manufacturing environment
• Knowledge of food safety standards and hygiene practices (GMP/HACCP)
• Ability to perform effectively under pressure in a fast-paced production environment
• Willingness and ability to work shift patterns and respond to breakdowns promptly
• Strong adherence to safety procedures, including lockout/tagout compliance
• Good communication and teamwork within multidisciplinary maintenance and production teams