National Customer Manager at DHL

• Responsible to manage and develop the assigned National Channel sales territory in order to maintain and grow the DHL market leadership position.

What you’ll own

• Ensure to visit all clients in respective base within the 30-day call cycle
• Build revenue streams with current customers and evaluate opportunities to increase the relationship through face-to-face visits, problem solving and administrative follow-up
• New business potential is also to be investigated at all existing clients during visits
• Ensure to plan and perform 3 client visits per day, existing of maintenance visits, development visits and acquisition visits
• Ensure that the daily client visits are planned and scheduled a week in advance as far as reasonably possible
• Ensure to obtaining First Time Buyers (FTBs) on a regular basis in order to grow revenue
• Continuously uncover opportunities for new business within assigned territory by cultivating leads and utilising your network
• Develop and implement an approach to secure major account customers (prospects) in the shortest time possible
• Ensure that the % loss of customers per month remain as low as possible, but never exceed 5%
• Pro-actively identify any risks to customer relationships and / or SPD figures and intervene accordingly to eliminate potential loss of revenue
• Responsible to manage customer concerns or complaints timeously and in accordance to DHL procedures in order to limit potential loss of customers
• Ensure effective pipeline management by upholding a pipeline strength of 40% (of total portfolio revenue) at all times
• Responsible for growing the Shipments Per Day (SPD) figures according to local / country objectives
• Responsible to strategically plan and execute best practice (in terms of sales) in order to continuously grow revenue with the respective territory
• Collaborate with Sales, Finance and Operations teams to maximise sales and revenue growth within territory
• Ensure that daily updates regarding client visits, client information, sales activity and any other required data are captured using the applicable CRM tools
• To assist with any other functions outside of the job description to ensure that the Sales Department runs effectively and efficiently according to network standards as required.

What we are looking for

• National Diploma/ Degree/ Post graduate qualification in a relevant field
• Minimum of 3-5 years’ experience in field sales
• Valid driver’s license
• Previous courier experience advantageous.