National Key Account Manager X2 at Ferrero

About the Role:

If you’re looking for a role with variety, this is it. As a Key Account Manager your main focus will be to drive sales development across a number of clients. You’ll work alongside the head of Accounts to build brilliant relationships with a breadth of clients define sales strategies, targets, programs, commercial initiatives and promotional policies. 

Main Responsibilities:

• Delivering the company's growth through customer by delivering the product at the right place, right price
• Understanding, translating, and integrating customer strategy into joint business growth drivers
• Good negotiation skills and the ability to foster relationships with customers.
• Facilitate communication with customers and build long-term relationships to achieve business goals.
• Network with key customers to identify and address specific needs.
• Organized and able to analyse performance metrics.
• Set, deliver, and monitor account growth metrics, including ownership of account forecast & promotional effectiveness.
• Playing an integral role in new business pitches and hold responsibility for effective on-boarding of new clients.
• Act as the liaison between customers and internal teams ensuring customer requirements are met.
• Design and sell plans to customer, integrate customer plan to enable regional sales managers and their teams to increase sales and profitability.
• Identify and attract prospective strategic customers.
• Negotiate trade terms contracts.
• Maintain high customer ratings as monitored by Advantage monitor group and in line with the brand's standards.
• Work with cross functional teams including Field Sales, Accounting & Finance, Marketing/Trade marketing, Supply Chain and Customer Service departments do deliver customer growth objectives.
• Deliver new products to market successfully.
• Manage and participate in Cross-Functional team targets.
• Lead and participate in design and adjustments of business processes.

Key Performance Measures

• Sales Growth
• Customer profitability 
• Share growth.
• Customer Ranking 

Key Stakeholders 

• Internal
• Marketing
• Trade Marketing
• Supply Chain
• Business Operations 
• Customer Service
• External:
• Customer Buying & Commercial team.
• Customer Buying leadership team.
• Customer cross functional team – demand planning, accounts & marketing

Who we are looking for:

Desired Experience & Qualification

• Bcom Degree or related
• Proven work experience as National Key Account Manager for 5+ years
• Experience in key account management, X-functional team management and customer value creation
• Ability to identify new business opportunities & build bottom up.
• Understanding industry trends and integrating them into business solutions & strategy
• Demonstrable experience in negotiating and meeting client’s requirements.
• In-depth understanding of sales performance metrics, category metrics and the 4Ps of marketing
• Hands on experience with Full MS Suite
• Excellent story telling through numbers & data.
• Excellent analytical and data understanding skills
• Excellence prioritization & planning skills
• Excellent communication skills
• Excellent presentation skills
• Great forecasting skills
• Promotional planning & analysis skills
• Digital & Omnichannel savvy
• Ability to lead and motivate team members.
• Availability to travel as needed.