National Manager: Sales Enablement at The South African Broadcasting Corporation (SABC)

KEY PERFORMANCE INDICATOR

DEVELOP AND IMPLEMENT STRATEGY

• Translate the Enablement strategy into operational plans.
• Develop initiatives to improve efficiency, controls, compliance, and revenue assurance across all enablement functions.
• Identify opportunities to implement new systems, tools, and processes to enhance deal execution, sponsorship management, and portfolio oversight.
• Align enablement initiatives with commercial objectives, regulatory requirements, and organisational goals.
• Drive continuous improvement initiatives in sales support processes, project execution, and quality controls.

BUSINESS OPERATIONAL EFFICIENCY

• Ensure the provision and maintenance of systems, tools, and processes that enable agile, efficient, and compliant sales processes throughout the Sales Division.
• Provide leadership and oversight to reporting units, ensuring managers and employees deliver on their operational objectives.
• Set priorities, allocate resources, and monitor performance to ensure timely, accurate, and efficient execution of sales support, sponsorships, deals, commissions, and portfolio management activities.
• Ensure alignment of operational activities with organisational strategy, commercial objectives, and regulatory requirements.
• Establish and maintain processes and standards to ensure consistency, accuracy, and compliance across all enablement functions.
• Monitor key operational metrics and KPIs, reviewing reports from managers to identify trends, risks, or areas for improvement.
• Provide guidance, coaching, and support to managers to address escalations, operational challenges, and process inefficiencies.
• Drive cross-unit initiatives and projects.
• Ensure operational readiness of teams for new systems, processes, or projects and provide leadership for change management.
• Ensure the accuracy, completeness, and proper governance of all documentation relating to contracts, deals, and sponsorships.
• Monitor deal performance, including revenue, delivery metrics, and client satisfaction.
• Monitor and report on performance metrics, KPIs, and exceptions, and analyse data to generate leads and support forecasting.
• Identify gaps and inefficiencies in processes and implement continuous improvement initiatives.
• Validate billing, pricing, discounts, revenue recognition, and contractual compliance to prevent errors and leakage.
• Oversee portfolio management: accurate allocation of clients, products, and revenue; maintain portfolios and targets.
• Oversee the accurate and timely finalisation of commission calculations.

FINANCIAL MANAGEMENT

• Provide strategic oversight of operations across all enablement functions, ensuring accuracy, efficiency, and revenue protection.
• Ensure the effective reconciliation of airtime bookings, confirming that all booked airtime is billed and revenue is captured correctly.
• Oversee the billing process and ensuring timely and accurate invoicing.
• Review financial performance reports, revenue recognition and commission calculations to ensure compliance with targets and policies.
• Collaborate with Finance to address discrepancies, validate reconciliations, and maintain robust financial controls.
• Monitor key sales KPIs, identifying risks, inefficiencies, or opportunities for improvement across enablement and billing processes.
• Drive process improvements and best practices for revenue assurance and operational efficiency across all reporting units.

15%

GOVERNANCE, RISK AND COMPLIANCE

• Ensure adherence to regulations, internal policies and contractual obligations.
• Develop, maintain, and enforce SOPs, approval matrices, and governance frameworks across all units.
• Ensure audit readiness, support internal audits, and act on outcomes.
• Mitigate risks associated with sales activities.
• Implement and monitor controls to prevent revenue leakage, unauthorised discounts, or errors in revenue recognition.
• Ensure accurate documentation, filing, and audit trails.

STAKEHOLDER MANAGEMENT

• Manage service provider contracts and relationships.
• Collaborate effectively with relevant stakeholders to enable seamless and efficient operations.
• Act as the escalation point for enablement-related operational issues.
• Provide guidance to Sales on deal management, sponsorship execution, and governance.
• Facilitate coordination between internal departments, external partners, and clients for smooth execution of initiatives.
• Deliver reporting, insights, and analysis to executive management to inform strategic and operational decisions.

LEADERSHIP AND PEOPLE MANAGEMENT

• Lead and manage teams responsible for enablement.
• Set performance goals, conduct reviews and support skills development.
• Foster a culture of accountability, accuracy, quality and operational excellence.
• Provide coaching, guidance, and support to ensure consistent delivery of KPIs and organisational objectives.
• Ensure effective workforce planning, resource allocation, and optimal utilisation across the function.

FORMAL QUALIFICATIONS:

• A relevant tertiary qualification (degree or diploma) in Media, Operations, Business Management, IT or related field at NQF Level 7 or above

EXPERIENCE:

• 5–8 years in systems support, project management, governance, revenue assurance, or similar environments
• 5 years’ experience leading multi-disciplinary operational teams