National Sales Specialist: at Sun International

The National Sales Specialist will be responsible for acquiring new business and establishing and maintaining existing business relationships with key clients in the national market segment (including individuals, corporates, conferencing and government) through analysing local market trends and competitor activity with the aim of maximising the revenue potential of the business and growing the Company’s market share.

Education

• Grade 12
• 2-Year Tertiary qualification in travel and tourism is an advantage

Experience

• 4 Years’ experience in Sales, as a sales coordinator
• Experience as a KAM (hospitality or services environment) is an advantage

Skills and Knowledge

• Dealing with customers
• Self-driven and presentable
• Advanced written and verbal communication skills
• Proficient computer literacy (MS Office; Qlikview)
• Sales skills
• Negotiating skills
• Telephone skills
• Hospitality Industry knowledge is an advantage
• Sales forecasting and reporting
• Networking skills
• Business Acumen
• Reservations Systems- Opera
• GDS is an advantage

Key Performance Areas

• Own and manage a dedicated portfolio of key accounts nationally
• Design plans and engage regularly with clients to retain and where possible increase business revenues
• Conduct on-site inspections; meet-and-greet’s; and familiarization trips; and entertain whenever required
• Build and maintain networks to understand the macro environment and maintains positive relationships with all guests, tour operators, colleagues and sales networks to secure and retain business for SI
• Cooperate with other departments to create exceptional Guest experiences and build strong, comprehensive sales campaigns
• Develop a sales plan to promote the Group’s properties within the PE market segment
• Understand the short- and long-term market forecasts and interpretation of market data.
• Elicit new business opportunities and leverage relationships to promote revenues; competitive edge and business growth
• Provide innovative concepts and customer insights to increase customer activity, site visitations and revenue spend at properties
• Complete various national key accounts sales reports including business acquisition and retention statistics
• Maintains key client accounts, database, contact, team activities and business details within Opera S&C according to standards
• Interact with clients and guests and provide professional service standards and solutions
• Handle any complaints, disputes and suggestions, escalating any issues as required