Network and Infrastructure Engineer at American International School of Johannesburg

Qualifications:

• Matric or Grade 12
• ITIL
• CCNA, CCNP, HCNP, FCA or other related certificates
• Firewalls and Cybersecurity

Attributes:

• Friendly and personable demeanor.
• Possess excellent oral and written communication skills
• Ability to communicate effectively with others both verbally and in writing.
• Ability to collaborate with I.T team to maintain standards and SLA’s.
• Great attention to detail.
• Excellent organizational and coordination abilities.
• Self-starter and self-motivator.
• Ability to take ownership and responsibility.
• Possess the drive to learn and is adaptable to change/new technologies.
• Ability to critically analyze a symptom, diagnose a fault, plan, and take appropriate action.
• Ability to work under extreme pressure.
• Willing to work overtime when and if needed.
• Ability to participate in and establish collaborative working relationships.

Preferred Skills/Experience

• At least five (5) years of expert/advanced level skills and experience:
• Project managing the implementation of enterprise infrastructure technology
• Monitor the work and overall performance of regional network and voice technology systems
• Evaluate and ensure processing performance relating to system and machine utilization, reliability, and capacity
• Forecast financial, physical, and human resource needs to meet established objectives.
• Manage all licensing exposure within the networking, voice, and perimeter infrastructure.
• Architect, implement, and maintain specialized network services, concentrating on all aspects of network infrastructure (LAN/WLAN/Mesh/WAN)
• Support team with MDM requirements.
• Efficiently oversee expenses related to the network infrastructure, ensuring transparency and effectiveness in managing investment decisions and budget allocations
• Oversee vendor performance to ensure adherence to contractual obligations
• Serve as the primary escalation point for regional incidents or intricate site incidents concerning networking and communication infrastructure.
• Understand technological trends and use this knowledge to bring solutions to business units supported to enhance the enterprise’s competitive edge.
• Oversee and coordinate frameworks, designs, blueprints, and restoration plans that isolate problems and implement pre-planned alternative routes or systems to restore service in networks and communication environments.
• Promote and enforce business and technology standards, as well as best practices, within Networking environments.
• Architect, implement and maintain disaster recovery technology and infrastructure

Performance Responsibilities:

• Proficiency in networking protocols, network security, and information management systems is essential.
• Architect, implement and maintain a core switch environment
• Architect, implement and maintain the firewall infrastructure, including setting up high availability and cross-site connections
• Proficiency in specialized tools and technologies, including routers, switches, firewalls, intrusion detection/prevention systems, and network monitoring software, is essential.
• Proficiency in network routing and switching protocols (e.g. STP, BGP, OSPF, VLANs, IPSEC, QOS, NAT, Port Forwards) across multiple sites
• Voice technologies such as VoIP, SIP, and unified communications.
• Ensure Internet services are up and running and working. Including IPSEC and SD-Wan technologies.
• Implement best-fit solutions to meet stakeholder requirements and contribute to region process enhancements.
• Perform continuous monitoring reviews and measure defined quality and quantity indicators.
• Technical Support: Provide expert-level technical support and troubleshooting assistance to clients or internal teams on networking infrastructure components, including routers, switches, firewalls, and wireless access points.
• Diagnose and resolve network connectivity issues, performance problems, and security vulnerabilities promptly and efficiently.
• Analyze network traffic patterns and performance metrics to identify potential bottlenecks, anomalies, or areas for optimization.
• Participate in business initiatives/projects and the different processes involved
• Proactively monitors, investigates and reports on information security incidents, Internet use, and ICT policy breaches.
• Excellent knowledge of enterprise technologies like DNS, DHCP, NAP, PKI, IP helper, and Certificates. Management
• Work with Vendors for repairs, quotes, maintenance, etc
• Swap out cabinet UPS's, Switches and cables when needed.
• Perform and support other tasks as identified by the Technology Manager