Network and Wifi Specialist at Paracon

• You will be required to provide managed services to clients, ensuring that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.
• Their primary objective is to proactively review client requests and apply technical / process knowledge to resolve them without breaching service level agreement (SLA).
• The MS – Services Engineer (L2) focuses on second line support for incidents and requests with medium to high level of complexity.

Certifications required

• ITIL certification
• At least one mid-Level certification relevant to CoE - Ex – CCNP for networks, MSCE for Windows Server Data Center CoE (Add MCS and MCSfM certs in this section)
• Good to have scripting knowledge such as Python, PERL
• Good to have cross technology skills Ex Windows server L2 along with UNIX or Storage skills.
• Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)
• Cisco Certified Network Associate - Wireless (CCNA-WL)
• Riverbed Certified Solutions Associate - WAN Optimization (RCSA-W)
• Cisco Certified Network Associate - Security (CCNA-SEC)
• Juniper Certifications
• Meraki Certifications
• MCSA, MCSE, RHEL, VCP
• MS-IIS Server
• Citrix Metaframe
• Cisco Certified Network Associate - Data Center (CCNA-DC)
• Cisco Certified Network Associate - Video (CCNA-VID)
• Cisco Certified Network Associate - Voice (CCNA-V)

Any of the above certifications is a plus. The MS – Services Engineer (L2) is expected to gain certifications relevant to services supported. Certifications carry additional weightage on candidate’s qualification for the role

Work experience required

• 5-8 years of relevant managed services experience
• Must possess essential and operational knowledge in ticketing tools preferably Service Now.
• Strong client service orientation and passion for achieving or exceeding expectations
• Excellent written and verbal communication skills