Network & IT Support Field Technician at Hire Resolve

Job Description

• A leading consulting company is looking for a Network and IT Support Field Technician to join their team in Cape Town, WC. The client is a consumer service management & rating platform that offers wireless IoT technology solutions for Customer Service Feedback & surveys, as well as Retail and Ticket-Based Queue Management Systems.
• They offer real-time data on customer service & satisfaction levels, staff performance, and general operational & analytical feedback. Their cloud-based big data and retail analytics solutions give management the ongoing ability to benchmark staff and overall service performance, as well as implementing real-time in-store market research.

Responsibilities: 

• Build and maintain strong relationships with our regional customer base.
• Install and maintain Service Systems equipment and systems at customer sites.
• Establish and manage support call cycles.
• Submit complete and accurate records and paperwork to the relevant departments.
• Possess strong administration skills and a proactive, can-do attitude.
• Be prepared to take on additional tasks as required by the company.

Requirements: 

• Valid unendorsed South African drivers licence and own reliable transport;
• Clear criminal record;
• Ability to work unsupervised;
• Ability to embark on trips that cover the Western Cape, Eastern Cape and Northern Cape (and other provinces and Southern African countries when required) for up to two weeks at a time;
• Valid passport and ability to travel to Southern African countries including Mozambique, Swaziland and Lesotho if and when required;
• Honest and reliable, with a clear sense of responsibility and accountability;
• Excellent communication skills;
• Technical acumen including computer support as well as computer and IOT network maintenance and support;
• Ability to troubleshoot problems and resolve problems experienced on site, while in constant communication with the back office for support;
• Willingness to put in extra time if and when required;
• Computer literate in Google Workspace, as well as call-out / site visit inspection software for reporting purposes.