Network Operations Center Analyst at MECS (Pty) Ltd

About the job

International Telecommunications company seeking an NOC Analyst who will be responsible for the preparation and analysis of various NOC reports including – and not limited to – performance reports, SLA/OLA tracking, problem management reports to support O&M of the Electromechanical equipment of multiple telecom operators. He/She will be working closely internally, with NOC team and externally, within technical and customer teams to support and ensure contractual SLAs/OLAs are met , and to highlight any deviations on the contractual KPIs/SLAs.

Key roles and responsibilities:

• Prepare and maintain various NOC & Performance reports, this includes – and not limited to – daily, weekly, monthly trouble tickets performance reports, system faults/outages reports, Network Availability, SLAs/OLAs governance reports and various dashboards
• Build and maintain historical data, Of performance reports, for use in maintaining a realistic basis for future planning and forecasting.
• Analyze various NOC reports and provide problem management reports which focuses on faults/outages trends with RCA to capture repeated faults/outages and predict future issues and work on permanent resolution
• Communicate planned change requests internally within NOC team as per change management policy of telecom operator
• Performs periodic system health checks
• Work with internal and external technical teams to create and/or update Operational Instructions (OPIs) and fault/outage handling processes & procedures
• Ensure that all NOC processes and procedures are implemented
• Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
• Other duties as assigned

Experience and Qualifications required:

• Bachelor’s degree in Electronics & Communication Engineering or Computer Science / Technology
• 5+ years of experience working in Telecom industry out of which minimum of 3+ years of experience in Network Operations Center (NOC)
• Excellent Knowledge and experience of monitoring tools and trouble ticketing systems
• Excellent Knowledge of mobile telecom systems especially power and electromechanical systems and network infrastructures
• Excellent knowledge of Problem Management and Change Management as per eTOM and ITIL industry standards
• Excellent knowledge of various MS applications, preferably advanced MS Excel and MS Access
• Self-disciplined, self-motivated and the ability to organize and prioritize time effectively