New Business Hub- Operational Support Manager at Momentum Metropolitan Holdings Limited

Role Purpose    

• Our Impact Strategy flows from and is linked to the Momentum Group purpose. The distribution channel of choice to take all Momentum Group’s products and advice solutions to independent financial advisers (IFAs), Momentum Distribution Services (MDS) is the preferred business partner for IFAs, providing them with specialist knowledge, technological capabilities and practice management support, making it easy to do business with us.
• How we show up will leave a lasting impression. We must be creative, motivated, and believe the right attitude and approach will lead to a stronger outcome on service excellence with our IFAs’ practices.

Requirements    

Qualifications:

• Relevant degree/NQF 7 business-related tertiary qualification.
• A management or leadership development programme is desirable.

Knowledge of:

• Geographically regional IFA knowledge
• Extensive financial services industry knowledge
• MDS administrative policies, procedures, and processes
• Business-related rules, legislation, and regulations (regulatory and compliance requirements)
• How an IFA office and practice operateS and understanding of investment products
• IFA service policies, procedures, and processes
• Business-related rules, legislation, and regulations
• Relevant regulatory and compliance requirements

Experience

• 5-8 years’ office management/general operations experience with a preference for IFA management (essential).
• 5-8 years’ experience in administration office management (essential).
• 3-5 years’ people management experience in a financial services environment (essential).
• 3-5 years’ experience in the financial services industry and can hold a new business hub
• conversation. (e.g. Capturing life insurance cases, FICA process).
• Experience within the MDS Sales environment is advantageous.

Duties & Responsibilities    

• Operational implementation of distribution solutions: Ensure general operations of the distribution cluster, including planning and monitoring of effectiveness and efficiencies.
• Team management: Manages and leads the MDS support administration team(s) within our culture behaviour themes.
• Unreasonable excellence in service delivery and quality: Ensure workflow, pipeline, and activity processes run smoothly.
• Drives process improvements, digital transformation, and cost optimisation effectiveness.
• Office management: Manages general facility operations, including office assistants and drivers.
• Adviser onboarding and transfer (applicable to OSM Agreements): Manages team to ensure accurate processing and maintenance of IFA onboarding, off-boarding, and all transfer processes.
• Champion stakeholder relationships in Distribution Support while partnering with sales teams for sales creation and projection of business:

Competencies    

• Decisive and initiates action
• Leading and supervising
• Working with people
• Adhering to principles and values
• Relating and networking
• Writing and reporting
• Applying expertise and technology
• Analysing
• Planning and organizing
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Adaptive and responsive to change
• Coping with pressures and setbacks
• Achieving personal work goals and objectives
• Attention to detail

Closing Date    

• 2026/02/15