Non-Motor Field Assessor (Johannesburg) at Old Mutual

You would:

Process and Understand of Non-Motor claims terms & claim types.

• ​Should be aware of escalation metrics and approved channels.
• Analyzing a problem and formulating its solving approach
• Identifying signs and details indicating fraud
• Understanding of the non-motor claims policies, activities, and procedures in claims environment.

Understand and Follow the Claims Process

• Providing prompt & correct assessment.
• Explore alternatives available for claims assessing and settlement processes, moderation, building rates and service providers.
• Mapping client needs to company specified.
• Create collaborative relationships with internal and external process improvements designed to enhance the customer experience and value.
• Support implementing of new systems and processes

Delivering the Service to both internal and external stakeholders

• Actively follow service practices to determine the status of customer service and relations.
• Proactively identify customer solutions (process, product, systems) to address changing service requirements, ensure customer satisfaction
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures, and standards.
• Operate within agreed mandates.

Experience, knowledge & skills required.

• National Senior Certificate (NSC)
• Higher Certificate in Short- Term Insurance (NQF 5)
• 3- 5 years Non-Motor Claims  experience,
• Valid South African Drivers Licence