Ocean Freight Supervisor I at UPS

• This position resolves freight and Customs problems in a timely manner to meet customers' expectations and avoid penalties
• develops operational goals and plans, monitors and communicates operations performance against plan and customer deadlines, sets priorities, reports financial & operational performance, prepares analyses for clients, and provides recommendations for operational improvements.
• maintains client relationships, conducts customer meetings and business reviews to assist clients in maintaining a leading business edge.
• develops responses to atypical issues and manages customer expectations through business reviews.
• troubleshoots customer problems and escalates atypical issues for management recommendations.
• manages departmental financial performance, organizes and prioritizes workloads, develops and maintains standard operation procedures.
• oversees the execution of processes and evaluates quality goals to identify process improvements.
• manages compliance and liability reports to reduce cargo delays and costs associated with non-compliance.
• monitors processes for regulatory compliance.
• responsible for managing service centers, working closely with agents and consignees (ocean & air, domestic and international)
• responsible for working with carriers, freight systems, and driving operational process improvement.
• coordinates air freight trade services, products, and operations.
• works closely with sales and program management groups to grow revenue through cross-selling and expansion of existing client relationships.

Key Competencies:

• Degree or diploma in logistics and/or supply chain,
• Minimum of 7 years’ experience in freight forwarding.
• Minimum 5 years’ people management.
• Advanced Excel, proficient in MS Office and overall computer literacy
• Experience with labor relations
• Experience negotiating with trucking carriers and international airlines
• Experience with and knowledge of international trade lanes