Ocean Import Client Services Controller at Ntice Sourcing Solutions

Job Description

• An International Clearing and Forwarding client in Durban, Mobeni is seeking an experienced Ocean Import Client Services Controller (Clearing & Forwarding) to join their Team.
• Primary focus of this role will be the full responsibility of planning and arranging Ocean Import Forwarding to meet clients’ requirements and managing Ocean Import landside operations, providing information and client service from receipt of indent or documents to timeous delivery of cargo. This role will also be responsible for job profit including the timely, accurate and complete billing of shipments.

Minimum Requirements

• Grade 12, SDS and/ or Freight Forwarding Course advantageous                
• Minimum of 3 years within a clearing environment                                                          
• Prior CargoWise experience non negotiable                                         
• Sound knowledge and understanding  of Incoterms, Ocean Import tariffs, practices and processes
• Knowledge of Customs and other Third Party Governing / Statutory Body clearance procedures   

Responsibilities but not limited to;                         

• Ensure shipping is arranged to meet client requirements and the timely delivery of cargo to clients
• Take timeous action to avoid or mitigate additional cost/s
• Ensure accurate and timely data entry into CW including mandatory milestones, full set of documents and relevant correspondence to be saved to eDoc Tab of shipment as per Standard Operating Procedures
• All internal comms re shipments on CW. Task Team, Brokerage, Transport and Warehouse (if GACLIL nominated to unpack)
• Track and trace shipments as required
• Relay information to origin office including shipping instructions and pro actively monitor milestones
• Rate negotiation where required to ensure cargo is moved at best possible freight rates,  taking transit times and client requirements into account
• Ensure full Pre Alert received within 3 days of vessel sailing
• Arrange examinations, extended release and inspections of any Customs and Third Party stops / detentions
• Process cargo dues
• Ensure timeous receipt of creditor invoice/s, check that freight and landside costs invoiced as per standard or agreed tariffs
• Post creditor's invoices and request COD/ EFT payment where credit terms not secured
• Responsible for job profit. Complete job costing and ensure billing accurate, complete and as per agreed client rates / estimate
• Ensure billing completed within agreed KPI's
• Resolve client, service providers and internal queries professionally and timeously
• Arrange Insurance cover where required and process claims
• Undertake all mandatory training as required and participate in appropriate training as and when required
• Take responsibility for being up to date with current policies and procedures and to adhere to these
• To undertake any other ad-hoc operational duties requested by the National Manger Ocean Imports and National Operations Executive
• Maintain effective working relationships with all relevant stakeholders, both internal and external
• Ensure work is up to date and a comprehensive review and handover is completed prior to going on leave