OEM Technical Support at West Coast Personnel

• A leading manufacturing company is looking for a skilled OEM Technical Support Technician to join their team in their Elandsfontein, Gauteng facility.

Non-Negotiable Requirements

• 3 Phase Installation Electrician qualification
• 3–5 years’ experience in fault finding, system integration, and solar installations
• Strong computer literacy (MS Office, SAP/ERP, and job-specific systems)
• Proven knowledge of production, engineering, sales, and marketing processes
• Valid driver’s licence

Key Responsibilities

• Deliver reliable technical support with minimal disruptions and high uptime
• Conduct fault finding and root cause analysis (RCA), providing reports per case
• Provide proactive technical updates and resolve issues within SLA
• Plan and execute preventative maintenance activities, ensuring adherence to schedules
• Reduce equipment downtime through structured maintenance planning
• Ensure compliance with ISO maintenance standards, HSE regulations, and audits
• Maintain accurate compliance records and achieve high audit scores
• Resolve customer queries within SLA, ensuring high satisfaction and reduced complaints
• Support lab, storeman, and remote monitoring team members

Skills & Competencies

• Proactive and action-oriented
• Strong analytical and problem-solving ability
• Planning and organisational skills
• Resilient and adaptable under pressure
• Strong verbal and written communication skills
• Customer-focused with relationship-building ability

KPIs Include

• Technical issues resolved within SLA and minimal repeat incidents
• Maintenance plan adherence and preventative maintenance completion
• Compliance audit scores achieved with zero major non-conformances
• High customer satisfaction with queries resolved promptly
• Minimal equipment downtime and optimised use of resources