Office Administrator - Richards bay at National Bargaining Council for the Road Freight and Logistics Industry (NBCRFLI)

Job Purpose: (Key Responsibilities)

Perform the full spectrum of an administrative function for a regional office and is also responsible to ensure that the resources allocated to the branch are utilised efficiently and responsibly.

Job Description/ Objectives:

•  Maintain and compile a monthly report on operational registers in terms of new registrations, petty cash management, collects, verifies, and submit cease to operate information, cases opened, walk-ins, telephone, fund administration queries, pay outs queries, customer satisfaction surveys and report on this to the Agent.
•  Stakeholder relations in relation to all employer interactions related to contributions, benefit payments, detail updates and enquiries.
•  Efficient Administration of the operating resources and cost-effective utilisation of all physical and operating resources allocated to the branch.
•  Manage the office petty cash including monthly reconciliations and balancing.
•  Rendering administrative assistance and support to agents for the full process form opening of enforcement files to arbitration and loading of details on the Case Management System
•  Direct all Provident Fund related queries to the query box
•  Membership verifications for wellness fund as well as attending to general health plan queries and facilitate health plan cards
•  Handle all walk in and phone queries for the regional office
•  Be the stand in resource for agents when they are on leave and refer complex matters to the senior agent if unsure
•  Stand in for the Cleaner when not at the office
•  Open and Close the office on a daily basis

Job Requirements and Knowledge:

•  An incumbent in this position will be responsible for full spectrum of an administrative function for a regional office and is also responsible to ensure that the resources allocated to the branch are utilised efficiently and responsibly.
•  Must be fluent and be able to communicate in both English and African Languages
•  A Knowledge of the Labour Relations Act would be advantageous
•  Must have Good Administrative Skills
•  Computer literacy
•  Mathematical literacy
•  Good Communication Skills
•  Must have cash handling ability and accuracy
•  Ability to deal with i.e. Client Service Orientation
•  Willingness to carry out Ad-hoc functions as assigned by the Agents

Related Skills:

•  Interpersonal skills
•  Time management skills.
•  Integrity and Honesty
•  Ability to work under pressure
•  Organising skills.
•  Self-motivated and motivator
•  Assertive
•  Good communication and fluent conversant in English and other African
• Languages
•  Patience and good listener
•  Reliable and willingness to learn
•  Ability to set priorities.

Qualifications & Experience:

• Matric qualification with Mathematic literacy and working experience in the related environment will be advantageous.