Officer: Assessment Scheduling at Services Seta

Description

Process EISA Site Evaluation Queries and Requests

• Prepare and provide guidance on EISA site evaluation criteria, policies, and compliance requirements in alignment with QCTO standards
• Communicate and advise Assessment Centres (providers) on EISA readiness requirements, including infrastructure, resources, and assessment conditions
• Provide guidance on EISA scheduling processes, timelines, and evaluator/moderator allocation
• Process system-related requests, including unlocking applications and supporting providers on the EISA accreditation system
• Conduct initial verification of submitted documentation for EISA site approval applications.
• Receive, review, and log EISA site evaluation requests
• Verify and confirm the scope of EISA delivery (SOAs, SORs, occupational certificates).
• Cross-reference assessment centre location with availability of registered evaluators/moderators
• Coordinate and schedule EISA site evaluations (including virtual or physical monitoring sessions)
• Facilitate logistical arrangements for EISA site evaluations (travel, accommodation, venues, and related resources where applicable)
• Maintain accurate and up-to-date EISA site evaluation and accreditation data on the management system/dashboard
• Prepare documentation for EISA site approval and submit for internal and/or QCTO approval
• Assign unique accreditation/approval numbers to compliant EISA Assessment Centres
• Compile and submit reports on EISA site evaluation activities, including scheduling, challenges, and resolutions
• Prepare consolidated reports on EISA site approvals, accreditation status, and recommendations

Quality Assurance and Processing of EISA Reports and Feedback

• Prepare, process, and submit EISA site evaluation reports and supporting annexures in line with QCTO requirements
• Conduct quality assurance checks to ensure EISA reports comply with policy, standards, and assessment requirements
• Identify, track, and resolve discrepancies or non-compliance issues in EISA reports
• Follow up on outstanding documentation, corrective actions, and evidence required for EISA approval
• Obtain, review, and submit Assessment Centre feedback on the EISA evaluation process
• Ensure proper record-keeping and audit readiness of all EISA documentation and reports

EISA Monitoring and Compliance Support

• Support planning and coordination of EISA monitoring activities (including virtual monitoring where applicable)
• Ensure adherence to EISA assessment principles (validity, reliability, fairness, and consistency)
• Provide support during live EISA sessions where required
• Track provider compliance with EISA approval conditions and report deviations

Achievement of Work Plans

• Execute work plans and drive the evidence collection in real time
• Produce reports against the implementation of work plans
• Respond to audit findings with complete evidence, on time
• Implement documented data management practices
• Comply to policies and procedures in the unit
• Record, file, and ensure the availability of information

Requirements

• National Senior Certificate or equivalent, at a minimum NQF Level 4
• Relevant NQF Level 6 qualification in Education, Training and Development (ETD), Business Administration, Public Administration or related field is required
• 2-3 years of experience in the education, training and development sector