Officer, Customer Liaison (Level 2) - Mthatha at Standard Bank Group

Job Description

• To provide a proficient reception function and create a positive introduction for the customer by putting them at ease, identifying their specific requirements and direct customers to the appropriate department. To identify customer's digital banking requirements and to efficiently and cost-effectively fulfill these, while managing the risks associated with migrating new and existing customers to alternative self-servicing and/or digital channels.

Qualifications

Minimum Qualification: 

• NQF Level 5 (FAIS recognised qualification advantageous)

Experience Required:

• Client Coverage
• Personal and Private Banking
• 1-2 years Customer Service Experience within banking industry

Additional Information

Behavioural Competencies:

• Examining Information
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Compliance
• Cross and Up-Selling
• Customer Understanding & Product Knowledge (Consumer Banking)