OFR Exports Controller at DHL

• DHL Global Forwarding has an opening for an OFR Exports Controller in Durban, South Africa. Join us in connecting people and improving lives!

In this OFR Exports Controller position

• Establish and maintain relationships with existing customers.
• Handle customer complaints and enquiries.
• Provide high levels of customer service with a sense of urgency.
• Support OPS Operations Manager / Team leader with the implementation of new/change of systems, directives and distribution of information to staff.
• Build and maintain relationships with Carriers.
• Arrange for the movement of shipment from Pick up at customer to Delivery at carriers.
• Book with carrier/Update CW1 remarks with booking info.
• Complete export documents.
• Quality check documentation before lodging to airline.
• Close the shipment in CWI.
• Uplift confirmations to customers.
• Uploading of shipping documents into the DHL EDM system.
• Perform customs entries on all export shipments and all related customs formalities.

Now, here is what we need from you!

• Knowledge of the OFR product especially Exports.
• Good Negotiation and communication skills
• High result orientation
• Customs regulation knowledge
• Able to work timely with high accuracy
• Microsoft Excel and Word knowledge
• Experience:2- 3 years related experience
• Must have a matric
• CAT6 DG certificate will be advantageous
• Preferred Cargo wise experience