Job Openings at DHL

Job Purpose:

• Maintain Stock integrity within the warehouse and reconcile all stock differences to minimize loss to the company. To ensure the procedures pertaining to all functions within the Stock Control Department is carried out with the utmost professionalism to ensure a smooth transition between principals and the Company. To continuously strive to improve the Physical Inventory process.                                                                                                                        

Key Responsibilities

• Monitor daily/weekly/monthly the level of short picks and short ships and take corrective action.                                                      
• Managing of Block Stock (Quality/Frozen).                                                             
• Reconcile stock write-offs to all 999 write-off locations on a daily, weekly, and monthly basis. Investigate daily stock discrepancies and maintain stock integrity through process of adjustments following authority levels.                                       
• Plan and carry out a client stock age once a month and report in format agreed with the client                        
• Identify stock quality issues whether be packing, expiry date or pack set-up etc. Report and resolve appropriately with the client.                                                          
• Investigate, give feedback and resolve appropriately all stock quality issues as identified by the client.                                             
• Set-up and maintain all pack put-away preferences so as to ensure optimum placement and operational efficiency.
• Set-up and maintain system storage locations to optimize stock and operational requirements.                                                           
• Report stock write-off daily/weekly/monthly in agreed format.                                         
• Independently check and reconcile all receipts as to stock received per tally sheet and receiving document. Check input captured as to pack, quantity, production/expiry
• Reports all issues and problems to the respective Supervisors, Controllers and Managers.                                                                              
• Consistently achieve established key performance indicators for productivity, accuracy and housekeeping.                                              
• Active participation in stock take planning, preparation and physical count.             
• Adherence to Health & Safety rules.                                                           
• Adhere to the units SHERQ rules and best practices.                                          
• Always wear the company uniform with pride, ensuring that the uniform is clean and presentable                                                                    ''
• Timeous and accurate completion of tasks                                                             
• Report on any person’s behavior that may impact on the safety, quality or integrity of the stored product                                                    
• Ensure the product safety, quality and integrity is not compromised.              
• Report on any person’s behavior that may impact on the safety, quality or integrity of the stored product.                                      

Qualifications & Experience

• Matric / Grade12                                                      
• Logistics and warehouse experience                                 
• WMOS 2017 experience and knowledge                                      
• Pride experience                                                                                                
• Computer literate
• Literacy and Numeracy                                                          
• Good problem solver                                        
• Attention to detail  
• Ability to communicate effectively with team members and clients                             

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• DHL Global Forwarding has an opening for an OFR Exports Controller in Durban, South Africa. Join us in connecting people and improving lives!

In this OFR Exports Controller position

• Establish and maintain relationships with existing customers.
• Handle customer complaints and enquiries.
• Provide high levels of customer service with a sense of urgency.
• Support OPS Operations Manager / Team leader with the implementation of new/change of systems, directives and distribution of information to staff.
• Build and maintain relationships with Carriers.
• Arrange for the movement of shipment from Pick up at customer to Delivery at carriers.
• Book with carrier/Update CW1 remarks with booking info.
• Complete export documents.
• Quality check documentation before lodging to airline.
• Close the shipment in CWI.
• Uplift confirmations to customers.
• Uploading of shipping documents into the DHL EDM system.
• Perform customs entries on all export shipments and all related customs formalities.

Now, here is what we need from you!

• Knowledge of the OFR product especially Exports.
• Good Negotiation and communication skills
• High result orientation
• Customs regulation knowledge
• Able to work timely with high accuracy
• Microsoft Excel and Word knowledge
• Experience:2- 3 years related experience
• Must have a matric
• CAT6 DG certificate will be advantageous
• Preferred Cargo wise experience

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Role Outline

• The Team Leader – Inbound is responsible for supervising day to day inbound warehouse operations to ensure all receiving, putaway, inventory accuracy, and KPI requirements are consistently achieved. This role ensures that the inbound team operates safely, efficiently, and in compliance with DHL operational standards, customer SLAs, and WMOS system processes                                                 

Key areas of responsibility include:

• Oversee all inbound activities including receiving, checking, staging, and putaway
• Ensure all deliveries are received in WMOS accurately and within required timeframes
• Monitor and manage pending putaways, ensuring zero pending tasks at close of business
• Allocate work in WMOS (directed putaway) and ensure correct task execution by team members
• Ensure accurate use of RF scanners, system confirmations, and WMOS processes
• Coordinate with Inventory, Outbound, and Planning teams for smooth operational flow
• Lead, coach, and supervise a team of warehouse associates/operators
• Conduct daily floor briefings, allocating labour according to workload
• Monitor performance, conduct on-the-job training, and uplift team skills in WMOS and operational processes
• Manage attendance, discipline, and adherence to company policies and procedures
• Promote a positive, performance driven culture aligned to DHL values
• Ensure daily, weekly, and monthly KPIs are achieved
• Receiving productivity (lines/pallets per hour)
• Putaway completion rates
• Dock-to-stock turnaround time
• Inventory accuracy
• Rack team performance metrics and provide daily reports to management
• Ensure compliance with customer requirements and operational SLAs
• Identify root causes for underperformance and implement corrective actions
• Enforce DHL safety standards, PPE compliance, and safe material handling practices
• Conduct daily safety checks, toolbox talks, and risk assessments

Qualifications/ Skills/Competencies/Experiences

• Matric (Grade 12) Essential                                          
• Computer Literacy                              
• Overall knowledge of the Health & Safety function                    
• Excellent interpersonal, leadership, motivation and planning skills
• Ability to work within a pressurized environment      
• Ability to follow work procedures and safety rules          
• Ability to read, understand and follow directions/instructions
• Good analytical, Administrative & Communication skills                   
• Excellent interpersonal, leadership, motivation and planning skills                                        

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Job Purpose

• As a Senior Logistics Coordinator you will develop and administer import/ export plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies

In this job, you will:

• Execute import/ export plans and processes to optimize service and performance
• Implement transactional operations related to import/ export in adherence to regulations and internal procedures
• Perform import/ export entries and other operational activities as per internal procedures and latest local customs regulations
• Compute duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations
• Examine invoices and shipping documents to enhance accordance with federal regulations
• Understand customer requirements, verify to ensure customer requirements are met and take corrective actions in case of deviations
• Support customer service in the incident and exception management resolution
• Share guidelines to export, import and gateway to streamline transactional operations with business demands and achieve compliance with local business environment
• Participate in developing a high-performance service culture within the export, import and gateway departments
• Review adherence to established quality and performance standards, contribute to constant improvement and optimization of product means
• Interact with internal functions such as customer service, product, sales, etc.
• Study and resolve issues in day-to-day delivery, and implement practices and quality standards for import/ export focusing on increasing effectiveness and efficiency

Stakeholders

• Connect with and influence other specialist departments and 3rd parties e.g. external service providers
• May convince others to accept new concepts, practices, and approaches
• Build strong, trusting cross-functional relationships with DHL managers
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line managers and employees

Management Responsibilities:

• Individual contributor who may manage two or fewer employees
• May direct the work of other lower level professionals or manage processes and programs
• Coach and review the work of lower level professionals

You bring the following skills and qualifications:

• Education level: Bachelor’s Degree or equivalent experience/qualification
• Experience Level: more than 4 years

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Role Outline

• To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.                                                 

Key areas of responsibility include:

• Identify issues preventing goods receipt (e.g., missing documents, incorrect load numbers, damaged cargo, system errors)
• Create ODR in Metso system with correct reason codes and detailed description
• Attach supporting evidence (emails, loading documents, photos if applicable)
• Notify Metso and internal stakeholders immediately after ODR creation
• Monitor Metso’s response to the ODR and follow up until resolution.
• Close the ODR entry in the Metso system once the discrepancy is resolved and goods receipt can proceed
• Generate accurate ASNs for inbound loads from local suppliers.
• Validate ASN data (PO, SKU, quantities, pallet IDs, ETA)
• Share ASN details with Receiving and Security for pre-advice
• Update ASN for changes (ETA, quantity variances).
• To promote a positive health and safety culture.
• All incidents/accident reported and recorded in accordance with the company policy and legislation
• Close the ODR entry in the Metso system once the discrepancy is resolved and goods received can proceed
• Generate accurate ASNs for inbound loads from local suppliers
• Validate ASN data(PO, SKU, Quantities, pallets ID ETA)
• Share ASN details with receiving and security for pre-advice
• Update ASN for changes(ETA, quantity variances)

Qualifications/ Skills/Competencies/Experiences

• Matric (Grade 12) Essential
• Tertiary qualification an advantage
• Computer Literacy
• Excellent iterpersonal, leadership, motivation and planning skills
• Ability to work within a pressurized environment
• Ability to follow work procedures and safety rules
• Ability to read, understand and follow directions/instructions
• Good analytical, Administrative & Communication skills
• Excellent interpersonal, leadership, motivation and planning
• Windows, E-mail & Accounting package proficiency
• Good follow through & General Efficiency
• Must be able to communicate at all levels
• Excellent HR and IR Skills
   

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Why You’ll Love This Role

• Ready to shape the future of work? We’re looking for an Imports Manager who will be responsible for the daily control and management of the Imports department, which includes maintaining and developing DHL’s Johannesburg Gateway Customs Affairs standards, thus ensuring an excellent service to the network and satisfying and meeting our customers’ needs.

What you’ll own

• Ensure continuous improvement of customer satisfaction through effective import service initiatives and strategies.
• Drive service performance that meets and exceeds customer expectations, positioning DHL as a leader in import operations.
• Build strong working relationships with customers, managing escalations and ensuring swift resolution of import-related issues.
• Manage interactions with external partners and internal stakeholders to ensure seamless inbound service delivery.
• Ensure all inbound clearances comply with applicable customs legislation and DHL standards.
• Oversee the control and management of import customs cases, including SARS Stops, ensuring timely resolution and compliance.
• Ensure every inbound shipment is processed accurately and in line with defined DHL quality standards.
• Maintain up-to-date knowledge of import regulations, compliance requirements, and customs legislation.
• Monitor daily import operations to ensure smooth workflow and adherence to service performance targets.
• Ensure regional service standards are consistently met or exceeded across all DHL Operations scorecards.
• Identify bottlenecks within the import process and implement corrective actions to improve service levels and transit times.
• Collaborate with internal teams to ensure effective resource utilisation and operational efficiency.
• Continuously review and refine import processes to improve productivity and service value.
• Develop, recommend, and implement process improvements to enhance efficiency and operational performance.
• Lead initiatives to optimise import customs processes, ensuring alignment with best practices and business objectives.
• Manage key relationships with internal stakeholders (Operations, Customer Service, Customs Affairs, Gateway teams) and external stakeholders (Customers, regulatory bodies, and customs authorities).

What we are looking for

• Diploma or Degree in Management, Customs Clearance, or related field.
• Minimum 3–5 years’ experience in Import operations, customs, or logistics management.
• 5-7 years’ experience in a management role within express or logistics and driving operational performance
• 5-7 years’ experience within the Imports environment
• Excellent analytical, problem-solving, and communication skills.