Senior Logistics Coordinator at DHL

Job Purpose

• As a Senior Logistics Coordinator you will develop and administer import/ export plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies

In this job, you will:

• Execute import/ export plans and processes to optimize service and performance
• Implement transactional operations related to import/ export in adherence to regulations and internal procedures
• Perform import/ export entries and other operational activities as per internal procedures and latest local customs regulations
• Compute duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations
• Examine invoices and shipping documents to enhance accordance with federal regulations
• Understand customer requirements, verify to ensure customer requirements are met and take corrective actions in case of deviations
• Support customer service in the incident and exception management resolution
• Share guidelines to export, import and gateway to streamline transactional operations with business demands and achieve compliance with local business environment
• Participate in developing a high-performance service culture within the export, import and gateway departments
• Review adherence to established quality and performance standards, contribute to constant improvement and optimization of product means
• Interact with internal functions such as customer service, product, sales, etc.
• Study and resolve issues in day-to-day delivery, and implement practices and quality standards for import/ export focusing on increasing effectiveness and efficiency

Stakeholders

• Connect with and influence other specialist departments and 3rd parties e.g. external service providers
• May convince others to accept new concepts, practices, and approaches
• Build strong, trusting cross-functional relationships with DHL managers
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line managers and employees

Management Responsibilities:

• Individual contributor who may manage two or fewer employees
• May direct the work of other lower level professionals or manage processes and programs
• Coach and review the work of lower level professionals

You bring the following skills and qualifications:

• Education level: Bachelor’s Degree or equivalent experience/qualification
• Experience Level: more than 4 years