OFR Import Controller at DHL

In this OFR Import Controller position;

• You will receive Estimate request from Client and check Ocean Freight (freight charges) in Cargo sphere - CW1 and / or Quote shop.
• You will request rates from origin station, process estimates for customer, including dangerous goods and executing the shipments.
• You will send Estimate to customer as required and follow-up with customer.                        
• You would request SLI from customer if estimate approved and contact origin station via quick Bookings.
• You will arrange collection with origin station and instruct origin to book with co loader / Carrier based on the SLI / SI.
• You will receive booking confirmation from origin station within 48hr and send to client.
• You will, once Draft bill of lading received from Origin, 2 days before ETD quality check, send to customer to quality check then submit approval to Origin.
• You will register shipment on internal system CW1 for Cross Trade files.
• You will request commercial invoice from Customer that must be used for Import certificate application ECTN/BSC/CNCA after BOL has been approved.
• You will quality check ETA details provided by Origin Station with shipping line ETA details, continuous process throughout the shipment life.
• You will in case of any discrepancies enquire with Origin Station via OI
• You will send out Status /Tracking report to customers, origin, and destination.
• You will, once all drafts are approved, Send SOB / Pre alerts to customer / destination offices / Local Customer.
• You will assign shipments off the LOT to your CW1 profile.
• You will invoice shipment based on estimate or rate agreements / process billing to local customer and / or bill back to origin station.
• You will update Mandatory milestones CW1 completely and within the specified timelines.
• You will contact customer and assisting them with ALL QUERIES including lanes that are not being handled by DGF ZA.
• You will co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs.
• You will create/ Confirm transport order to ensure delivery of shipment to final customer.
• You will ensure that all local import deliveries are routed via Saloodo as applicable.
• You will ensure that all 40’ JHB deliveries are returned to port at the agreed transporter rates.
• You will ensure all customs clearances are followed up with customer are processed prior ETA if all docs on hand.
• You will ensure release is taken from Co-loader/ carrier in time, to avoid storage and detention.
• You will develop and maintain relationships with suppliers and customers.
• You will support Customer Service / Key account management and Sales in incident and exception management.
• You will initiate and address all OI’s and CCM’s within the defined timelines.
• You will address all financial exception management reports within given deadlines, ie sick Files/ Role 3/ Unbilled / mishandling tracker etc.
• You will participate within the department with regards to industry or regulation changes.
• You will support Operations and Team Leader with the implementation of new/change of systems, directives and distribution of information to staff.
• You will be communicating with Top management from DHL origin and destination, suppliers, consignees, shippers, CSI, Sales for specific customers.
• You will understand origin and destination rules and regulation for African countries.
• You will update SOP for any new requirements for African Countries.
• You will align Ocean Cross Trade process with origin and destination office.

 Now, here’s what we need from you;

•  Must have a Matric
• Minimum 3 – 5 years’ experience in Ocean Freight