OGA Backline Advisor at DHL Supply Chain

• Ready to shape the future of work? We’re looking for a OGA Backline Advisor to be responsible for the daily management of all Government State Warehouse (GSWH) recoveries in accordance with legislative requirements.

What you’ll own
Customer & Stakeholder Management

• Maintain daily communication with both internal and external stakeholders regarding GSWH recoveries.
• Liaise with GSWH stakeholders on forfeited shipments and provide updates on recovery status.
• Collaborate closely with JNB Bond, CPT Bond, and Operations teams regarding lodging and retrieval of shipments.
• Ensure effective communication of finalized recovery cases to ACA teams.
• Communicate all non-compliance cases and ensure GEMA FTR cases are opened and escalated as required.

Documentation & Compliance

• Prepare, verify, and submit all retrieval documents for Customs in line with legislative requirements.
• Conduct thorough checks on all documents prior to submission to prevent delays, penalties, and financial exposure.
• Ensure all UG slips are safely stored, filed, and uploaded accordingly.
• Process BTC and Write-Off documentation using the latest DoAG forms as prescribed by ZA Finance.
• Ensure proper documentation for all consignments requiring GSWH retrieval.

Process Management

• Monitor, acknowledge, and process all retrieval requests within the agreed SLA (5–7 working days).
• Plan and schedule daily and weekly GSWH retrieval activities.
• Maintain accurate daily system updates, record keeping, and workflow management.
• Update and maintain the database with complete and accurate information.
• Ensure timeous upload of deposit slips to GI and maintain control documents up to date.
• Ensure all finalized cases are deposited into GSWH and that UG/abandonment letters are uploaded for completion.

Financial Control

• Understand all penalty types, charges, and financial impacts associated with GSWH processes.
• Liaise with Finance for all Provisional Payments and submission of applicable storage fees.
• Communicate, collect, and ensure proper billing of due storage charges.

What we are looking for

• Matric (Grade 12) required.
• Qualification in Customs, Supply Chain, or Logistics advantageous.
• 2–3 years’ experience in customs, regulatory compliance, or bonded warehouse operations preferred.