OMF Senior Product Manager: Lending at Old Mutual South Africa

Job Description

• To establish, manage and execute the strategy for lending products in Old Mutual Finance and ensure that the end-to-end value chain is functioning optimally. Lead the design of new products and enhance existing, products, oversee the development, management and monitoring of the performance of all Lending products in support of the Banking products strategy.

Product management 

• Successful design, development and build of existing and new products. Improvement and enhancement of existing processes and maintenance thereof across all channels
• Product portfolio management
• Delivery of key financial performance indicators, i.e. growth in the customer base; margin management across the portfolio; product revenues (net interest and non-interest income); optimised product costs; optimisation of economic profit; growth of new customers and penetration into the existing customer base.
• Customer Service Excellence 
• Ensure customer satisfaction and maximise sales opportunities in consideration of evolving customer needs, market competition and product offerings. Ensure processes and procedures within the team are relevant to service the value chain and customer with the best resolution within the shortest time frame.
• Relationship management
• Manage the relationship with internal and external key partners and stakeholders to ensure that all obligations are continuously met and fulfilled.

Manage the Risk and Compliance for all Lending products.

Minimum requirements

• Relevant degree; BComm Economics is preferable
• Post Graduate qualification would be advantageous
• At least 8 years experience in financial services/banking product management or product development with specialist unsecured Lending knowledge and experience. Secured knowledge will be advantageous
• At least 5 years of Product Manager or 10 years of Senior analyst experience.

Education

• Bachelors Degree (B)