OMF Skills Coach - Pinelands at Old Mutual

Job Description

• This role transfers specialist product information, system skills and in-depth process knowledge through coaching, development and delivery of technical training to new and existing staff. 
• The incumbent is individually accountable for achieving results through own efforts. 
• This role facilitates and assists with delivery, design, development and assessment of learning interventions.
• Transfers specialist information and knowledge, system skills, in-depth process knowledge and above all, a passion for customer-focused service, through attentive coaching and developing of staff skills.
• Liaising closely with relevant stakeholders to ensure that coaching and performance levels are optimized.
• The individual has to be target driven.
• Fully multi-skilled across products and processes.
• Has extensive, relevant experience in Call Centre sales, Credit policy and Lending products.
• Acts as a support person and / or point of escalation for project queries/issues.

Skills

• Direct Selling

Competencies

• Communicates Effectively
• Develops Talent
• Ensures Accountability
• Manages Complexity
• Persuades
• Plans and Aligns
• Tech Savvy

Education

• Matriculation Certificate (Matric)  (Required)

Closing Date

24 August 2026 , 23:59