Omni Merchant- Fabiani at TFG (The Foschini Group)

Key Responsibilities:

Product imaging

• Tracking product input dates for stores
• Coordinating with the Merchant team to receive samples
• Tracking and managing samples
• Briefing in the studio for the product to be imaged
• Dropping off samples
• QC product images

Product Upload

• Enriching the product copy and attribute to ecommerce systems for optimal SEO
• Ensure appropriate merchandising of product across collections for best discovery
• Working with Bash partner success to manage all platform requirements
• Actively monitors stock levels on the website and in the OTD DC, and works with the relevant teams to ensure that stock allocations are optimised (including IBTs, old & damaged stock)

Site Maintenance & CRM

• Ongoing maintenance of relevant collections
• Ability to identify new content opportunities and proactively bring ideas and innovation to improve the customer experience and aid conversion 
• Effective roll out of campaigns and promotions across Newsletters and website

Customer care Support

• Takes responsibility within the department to professionally manage all external customer service queries until the query is resolved and closed to the customer’s satisfaction
• Communicating with the Bash customer care team and relevant brand functional teams for resolution
• Ensures the brand image / identity is maintained during all interactions with internal & external customers

One Stock support

• Manage and support One Stock stores 
• Manage One Stock customer and store queries 

 Qualifications & Experience

• 1-2 years working experience in eCommerce retail
• High degree of numeracy and analytical skills, detailed, systematic and strategic approach to work
• Computer literacy and some experience of applications such as CMS, Slack, MS Teams
• Comfortable with the use of and ability to learn new digital technologies