Trending Jobs at TFG (The Foschini Group)

Responsibilities:

Work collaboratively with stakeholders to understand their business & marketing objectives, and how those translate into direct marketing campaigns that meet customer expectations.

• Engage with marketing teams to understand their marketing calendar and objectives. 
• Work with analysts to understand the customer and identify key opportunities and segments to communicate to for best ROI.
• Interrogate the campaign plan to understand what is required from a data, technology, and design perspective to successfully execute direct marketing communications across channels.

Use Martech tools to create, build & execute direct marketing campaigns across multiple channels, according to the agreed brief and on deadline.

• Select relevant customers while applying policy, business, and consent rules per channel.
• Build, test and execute the communication per channel (SMS, Email, etc).
• Ensure that the campaign is efficiently built to the agreed standards and that tests are designed and implemented correctly. 
• Perform detailed QA checks per communication per channel to ensure that any personalisation is applied accurately, links work as intended and where relevant, images pull through correctly.
• Execute the campaign as per the agreed schedule and within SLA.

Conduct post campaign analysis and report back the campaign performance.

• Create accurate campaign reports using standardised reporting methodology. 
• Interpret and aggregate report findings. Ensure that the findings are understood by marketing teams.
• Work with analysts to conduct deeper analysis when needed. Understand and present the analysis back to relevant stakeholders.
• Use campaign results and analysis to influence and improve future direct marketing campaign performance.
• Suggest continuous platform improvements and contribute to the ongoing development, maintenance, and success of the Group’s direct marketing platform.
• Build, monitor, and support the implementation of future automated journeys across multiple segments and audiences to enhance customer communication across channels and touchpoints.

Qualification and Experience:

• Relevant BCom/IT/IS Degree or Diploma 
• 3-5 years of experience in a direct marketing / CRM execution team.
• Experience with Martech platforms such as Salesforce, SAS, Bloomreach, etc. is advantageous.
• Experience with data extraction, campaign fulfilment, business analysis, project management, and report automation highly beneficial.

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Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

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Key Responsibilities: 

• Mentoring the Merchandise Planning Team to accelerate their development…. So that we can live without you. 
• Projecting future sales into key categories…. So we know what to go and get more of. 
• Optimize our planning processes...Getting us slicker than a used car salesman. 
• Management of the range assortments and replenishment – keep the stores fresher than the washing. 
• Management and implementation of distribution strategy e.g. analysing stores profiles & sales trends, developing promotional & range distribution by store & cluster that fun, nerdy excel stuff… throw in a few graphs to wow the bosses. 

Qualifications and Experience: 

• Have a completed National Diploma or Degree in Business Management/ BCom or related studies with majors in Finance, Statistics, Economics or Maths 
• Proven working experience as a Merchandise Planner (5 years minimum)
• To have displayed a strong entrepreneurial style, i.e. display strong trader mentality 
• A strong interest in retail 
• Sound knowledge of supply chain processes 

Skills:  

• Analytical Processes  
• Commercial Acumen  
• Contract Management  
• Customer Service Delivery  
• Planning & Organising   
• Policy & Procedures  
• Market Research and Analysis  
• Supplier Management  
• Requirements Analysis  
• Global Sourcing  
• Strategic eCommerce  

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Key Responsibilities:

Product imaging

• Tracking product input dates for stores
• Coordinating with the Merchant team to receive samples
• Tracking and managing samples
• Briefing in the studio for the product to be imaged
• Dropping off samples
• QC product images

Product Upload

• Enriching the product copy and attribute to ecommerce systems for optimal SEO
• Ensure appropriate merchandising of product across collections for best discovery
• Working with Bash partner success to manage all platform requirements
• Actively monitors stock levels on the website and in the OTD DC, and works with the relevant teams to ensure that stock allocations are optimised (including IBTs, old & damaged stock)

Site Maintenance & CRM

• Ongoing maintenance of relevant collections
• Ability to identify new content opportunities and proactively bring ideas and innovation to improve the customer experience and aid conversion 
• Effective roll out of campaigns and promotions across Newsletters and website

Customer care Support

• Takes responsibility within the department to professionally manage all external customer service queries until the query is resolved and closed to the customer’s satisfaction
• Communicating with the Bash customer care team and relevant brand functional teams for resolution
• Ensures the brand image / identity is maintained during all interactions with internal & external customers

One Stock support

• Manage and support One Stock stores 
• Manage One Stock customer and store queries 

 Qualifications & Experience

• 1-2 years working experience in eCommerce retail
• High degree of numeracy and analytical skills, detailed, systematic and strategic approach to work
• Computer literacy and some experience of applications such as CMS, Slack, MS Teams
• Comfortable with the use of and ability to learn new digital technologies

go to method of application »

Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

go to method of application »

Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

go to method of application »

Responsibilities:  

• Being an ambassador for our brand and offering amazing customer experience. 
• Exceed customer expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target. 
• Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
• Searching out opportunities for making new sales. 
• Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

Qualifications & Experience: 

• Grade 12 (Matric) 

Skills:  

• Passionate about people is a must. 
• Target driven and experience focused. 
• Good verbal/ written communication skills
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 
• Builds Customer Loyalty
• Customer Service Delivery
• Navigates Customer Challenges
• Negotiation & Selling

go to method of application »

The Key Performance Areas of this role will be as follows:

• To manage the Infotec and Business Partners’ relationship, 
• Serves as ‘Trusted Advisor’ between Infotec and Business Partners
• Attends management forums where appropriate      
• Serves as escalation point between Business Partners and Infotec
• Represents the needs and interests of business to Infotec contributing to relevant solution discovery discussions with Infotec development and operational teams
• Maintains detailed knowledge of the Division’s business processes
• Able to articulate the value delivered by IT to the business
• Generate monthly management packs detailing the value creation and operational efficiencies
• To partner to identify and understand business strategy,
• Facilitate alignment across business and Infotec Strategy
• Provide Service Management support, 
• Establishes and negotiates Service Level Agreements (SLA’s) with business partners on behalf of Infotec
• Has oversight for Infotec service levels and reports on performance monthly
• Ensures that Infotec can deliver to committed SLA’s
• Play an active role in problem resolution with relevant Infotec owners teams representing business interests
• Oversight of key project delivery to ensure Value Realization,  
• Communicate portfolio health to business stakeholders  
• Ensures value is monitored and tracked in partnership with Business Partners and Project Management Office(PMO)

Minimum requirements:

• A relevant tertiary degree
• Minimum of 8 – 10 years’ relevant IT SDM experience within a corporate environment
• Strong organisational and planning skills
• Financial Acumen
• Strong collaboration and team building skills
• Excellent communication and presentation skills, both written and verbal
• High level of influence and credibility
• Excellent problem-solving skills
• The ability to act independently when faced with complex situations, and identify improvement initiatives
• Experience within Service Management principles (familiarity with ITIL and IT Service Management), good knowledge of the SDLC, experience with ITIL processes (incident, change, problem, availability management etc.), and experience with a Service Management application tool (Remedy, Service Now, HEAT etc
• Ability to effectively communicate business needs to technology teams
• Demonstrated experience building and maintaining strong customer or client relationships
• Strong ability to interact efficiently with technical and non-technical team
• Strong attention to detail and excellent analytical ability 
• Excellent interpersonal skills and able to influence across different organisational levels and engender collaboration within team
• Portfolio Management and Demand Shaping,
• Supports business in shaping business demand and facilitates prioritisation through relevant processes 
• Supports business to motivate for technology investments through development of business cases

go to method of application »

Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

go to method of application »

Responsibilities:  

• Being an ambassador for our brand and offering amazing customer experience. 
• Exceed customer expectations by identifying and providing them with the best possible solutions. 
• Actively keeping track of sales performance against target. 
• Selling a diverse product range and keeping up to date with the latest décor and fashion trends. 
• Searching out opportunities for making new sales. 
• Assist with replenishing of stock to ensure the store is ready for our customers at all times. 

Qualifications & Experience: 

• Grade 12 (Matric) 

Skills:  

• Passionate about people is a must. 
• Target driven and experience focused. 
• Good verbal/ written communication skills
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 
• Builds Customer Loyalty
• Customer Service Delivery
• Navigates Customer Challenges
• Negotiation & Selling